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Branch Supervisor job at Java House | Apply Now
Jinja, Uganda
Full-time
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in Branch Supervisor job at Java House
Java House is a leading coffee and casual dining brand in East Africa, driven by a mission to provide an exceptional dining experience through quality food, world-class coffee, and warm hospitality. Established in Nairobi in 1999 as a single coffee house, Java House has evolved into a household name with a wide network of branches across Kenya, Uganda, and Rwanda, recognized for setting high standards in the region’s food and beverage industry.
The company is celebrated for its vibrant, inclusive work culture that prioritizes employee growth, innovation, and customer-centric service, offering diverse career opportunities with training and flexible work arrangements. Java House embraces a dynamic business model that fuses African hospitality with international service standards, continuously innovating its menu, service delivery, and digital platforms to enhance customer engagement.
With over 80 locations and counting, the brand’s expansion reflects its strong operational capabilities and commitment to excellence. Core values such as quality, integrity, teamwork, and customer satisfaction guide every aspect of its operations. Through its corporate social responsibility programs, Java House supports local farmers, champions sustainability, and empowers youth through employment and skills development. For more information, visit www.javahouseafrica.com.
Branch Supervisor job at Java House
Java House
The branch Supervisor is responsible for managing Branch Operations, handling cash, assisting guests in take away orders, take orders via the phone and ensure all guests are served.
Primary Purpose and Scope the Job (Job Role)-
• Oversee, direct, and coordinate the planning, organizing, and offer Branch leadership necessary to achieve objectives in sales, operational costs, guest service and satisfaction, food/drink quality, cleanliness/Hygiene and overall restaurant sanitation.
Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prevent, handle and resolve complaints regarding food quality and service.
Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
Prevent and resolve personnel problems
Minimizes guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
Ensuring that the set SOPs of cash handling are adhered to
Taking correct take away orders and ensuring they are correctly dispensed
Ensuring prompt billing is done and correct change is given
Ensuring delivery orders are prepared and picked on time
Suggestive selling products and introduction of new ones to guests
Maintaining high hygiene standards at the cashier station
Ensure cutlery is wiped, polished and well displayed at the respective stations
Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
Seeks, listens and responds to Guest feedback.
KEY ACCOUNTABILITIES:
Key Result Areas/ Key Performance Indicators (5-6 areas)
Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis
Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
Ensure all company money is intact as transacted at all times and all transactions accompanied with official receipts
Ensure quality food and drinks are served to all guests upon dispatch
Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
Pleasantly dealing with customers to ensure satisfaction
Ensure proper packaging is done by organizing mis-en-place for take away orders
Performance Indicators (3-5 indicators)
Food safety
Integrity
NPS
L4L sales
Margins
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Ability to communicate clearly in English.
Ability to review P&L
Able to handle money and operate a point-of-sale system.
Must be prepared to work under pressure.
Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
Must be result oriented, self-driven, articulate, and pro-active.
Must have the ability to make quick and sound decisions.
SPECIAL CONDITIONS OF EMPLOYMENT
Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
Have a competent knowledge of Customer Service and people management system.
Computer literate in MS Suite.
Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
Core COMPETENCIES
Establishing Focus
Providing Motivational Support
Fostering Teamwork
Empowering and developing Other
Flexible and adaptable to new environment.
Ability to manage Performance
Interpersonal relationships.
Result oriented.
GROSS SALARY
UGX 700000-1000000 monthly
LOCATION
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
