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Job Summary

Job Title:
Branch Supervisor
Employer:
Java House
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Wednesday, 8 October 2025

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Branch Supervisor job at Java House | Apply Now

Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Supervisor job at Java House

About the Organisation

Java House is a leading coffee and casual dining brand in East Africa, driven by a mission to provide an exceptional dining experience through quality food, world-class coffee, and warm hospitality. Established in Nairobi in 1999 as a single coffee house, Java House has evolved into a household name with a wide network of branches across Kenya, Uganda, and Rwanda, recognized for setting high standards in the region’s food and beverage industry.

The company is celebrated for its vibrant, inclusive work culture that prioritizes employee growth, innovation, and customer-centric service, offering diverse career opportunities with training and flexible work arrangements. Java House embraces a dynamic business model that fuses African hospitality with international service standards, continuously innovating its menu, service delivery, and digital platforms to enhance customer engagement.

With over 80 locations and counting, the brand’s expansion reflects its strong operational capabilities and commitment to excellence. Core values such as quality, integrity, teamwork, and customer satisfaction guide every aspect of its operations. Through its corporate social responsibility programs, Java House supports local farmers, champions sustainability, and empowers youth through employment and skills development. For more information, visit www.javahouseafrica.com.

Kampala, Uganda

Full Time

Deadline: 

8 Oct 2025

Job Title

Branch Supervisor job at Java House

Java House

Job Description

Job Title:  Branch Supervisor (Customer Service Jobs)

Organization: Java House

Duty Station:  Kampala, Uganda


Job Summary / Purpose

  • Oversee daily branch operations, ensuring excellent customer service across dine‑in, take‑away, delivery, and telephone orders.

  • Ensure targets in sales, cost management, guest satisfaction, and hygiene / service quality are met.

Duties, Roles and Responsibilities


Branch Supervisor job at Java House

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Ability to communicate clearly in English.

  • Ability to review P&L

  • Able to handle money and operate a point-of-sale system.

  • Must have the ability to co-ordinate skills; demonstrate good core ethics and values.

  • Must be result oriented, self-driven, articulate, and pro-active.

  • Must have the ability to make quick and sound decisions.

Specifications

  • Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.

  • Have a competent knowledge of Customer Service and people management system.

  • Computer literate in MS Suite.

  • Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.

How to Apply

Send your application via Email to: jointheteam@javahouseafrica.com

Deadline: 8th October, 2025


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