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Branch Supervisor job at Java House | Apply Now
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Supervisor job at Java House
About the Organisation
Java House is a leading coffee and casual dining brand in East Africa, driven by a mission to provide an exceptional dining experience through quality food, world-class coffee, and warm hospitality. Established in Nairobi in 1999 as a single coffee house, Java House has evolved into a household name with a wide network of branches across Kenya, Uganda, and Rwanda, recognized for setting high standards in the region’s food and beverage industry.
The company is celebrated for its vibrant, inclusive work culture that prioritizes employee growth, innovation, and customer-centric service, offering diverse career opportunities with training and flexible work arrangements. Java House embraces a dynamic business model that fuses African hospitality with international service standards, continuously innovating its menu, service delivery, and digital platforms to enhance customer engagement.
With over 80 locations and counting, the brand’s expansion reflects its strong operational capabilities and commitment to excellence. Core values such as quality, integrity, teamwork, and customer satisfaction guide every aspect of its operations. Through its corporate social responsibility programs, Java House supports local farmers, champions sustainability, and empowers youth through employment and skills development. For more information, visit www.javahouseafrica.com.
Kampala, Uganda
Full Time
Job Title
Branch Supervisor job at Java House
Java House
Job Description
Job Title: Branch Supervisor (Customer Service Jobs)
Organization: Java House
Duty Station: Kampala, Uganda
Job Summary / Purpose
Oversee daily branch operations, ensuring excellent customer service across dine‑in, take‑away, delivery, and telephone orders.
Ensure targets in sales, cost management, guest satisfaction, and hygiene / service quality are met.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
Ability to communicate clearly in English.
Ability to review P&L
Able to handle money and operate a point-of-sale system.
Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
Must be result oriented, self-driven, articulate, and pro-active.
Must have the ability to make quick and sound decisions.
Specifications
Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
Have a competent knowledge of Customer Service and people management system.
Computer literate in MS Suite.
Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
How to Apply
Send your application via Email to: jointheteam@javahouseafrica.com
Deadline: 8th October, 2025

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