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About the Organisation
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a PanAfrican, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.
Branch Manager job at United Bank for Africa (UBA) | Apply Now
Kampala, Uganda
United Bank for Africa (UBA) is a leading pan-African financial institution committed to delivering innovative banking solutions that cater to the diverse needs of individuals, businesses, and institutions across the African continent and beyond. With a mission to provide exceptional banking services and foster financial inclusion, UBA has established itself as a recognized and trusted bank, known for its outstanding customer service and strong presence in 20 African countries, as well as operations in the UK, USA, and France.
UBA promotes a dynamic and inclusive work culture, empowering employees through continuous learning opportunities and offering a supportive environment where professional growth is encouraged. The bank offers a range of job opportunities across various functions, with flexible work arrangements to ensure a balance between work and personal life. Established in 1949, UBA has evolved into a technologically advanced bank, embracing digital banking and innovative solutions such as mobile banking, online banking, and artificial intelligence to meet the needs of its growing customer base.
With a vast network of branches and a solid digital presence, UBA is one of the largest financial institutions in Africa, serving millions of customers. The bank’s core values of excellence, integrity, innovation, and customer satisfaction drive its business practices, while its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability. For more information, visit www.ubagroup.com.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Manager job at United Bank for Africa (UBA)
Full Time
Deadline:
21 Mar 2025
Job Title
Branch Manager job at United Bank for Africa (UBA)
United Bank for Africa (UBA)
Job Description
Job Title: Branch Manager
Organisation: United Bank for Africa (UBA)
Duty Station: Kampala, Uganda
Reports to: Regional Head
To deliver exceptional business/Branch performance through excellent customer service, sales and transactional processing by establishing and maintaining positive customer relationships and monitoring the progress of new and existing products; as well as providing |operational management support on a day-to-day basis
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All interested staff should send their CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda.
Deadline: 21st March 2025
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How to Apply
Increase customer retention and growth through an aggressive cross sell of the bank relevant financial products and thereby promote an optimum build-up of revenue.
Conduct market intelligence and competitor analysis in order to develop, and implement Branch Business strategies and plans with an objective of identifying business opportunities and financial products generation to enable achievement of targeted growth objectives in line with the Retail business plan
Build tools/programs/mechanisms of effective relationships with new and existing customers by establishing customer needs and attending to the suitability of services to ensure effective and timely customer service delivery according to prescribed SLAs.
Build, develop and motive high performance team committed to achieving success through coaching and mentoring the team and providing technical support and leadership to ensure that the team achieves and surpasses the target
Recommend development of various products based on customer’s feedback and contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue through sales campaigns
Review and evaluate new and renewal lending proposals, negotiating terms with customers and, where appropriate, submitting proposals to the credit department for approval;
Drive adherence to the banks /Regulatory Authorities’ policies and guidelines within the Branch
Employment opportunity
Key Performance Indicators
Increase in customer growth and retention
Effectiveness of branch strategies in generating business
Increase in revenue build –up/ Budget _ Financial KPI (Number and Value)
Branch profitability
%age of annual target achievement
Effective and timely customer service delivery
%age of active and Impactful Accounts
%age of complete and accurate account documentation
Staff engagement and productivity index/score
Product development
Market share and response
Number of approved lending proposals
Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
Quality and completeness of information on CAM/Credit request.
100% staff compliance to banks /Regulatory Authorities’ policies and guidelines
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A University degree holder from a reputable university.
A financial qualification or associate such as CIB, IOS, CFA, ACCA etc and MBA would be an added advantage
Experience
5-10 years’ experience in retail/private banking.
Key Competency Requirements
Knowledge
Display a track record for achieving positive results in terms of profit and customer satisfaction
Good Knowledge and understanding of Banking/Financial products, services and policy regulations of these products in the market.
A detailed understanding of the retail business processes and operating procedures, with thorough knowledge of operating instructions and audit requirements.
A good understanding of retail business plans, operating structures and key interfaces.
An in-depth knowledge and understanding of relevant legislation e.g KYC, Money laundering, service standards e.t.c.
An excellent understanding of the outlets performance objectives gross sales, cost management, risk, rigour and income contribution.
Key competitor metrics
Strong ability to “sell” himself/herself to internal peers and employees to get cooperation necessary to achieve goals
Skill/Competencies
Excellent customer service orientation.
Must have a positive ‘can do’ attitude
Good presentation and negotiation skills
High level of integrity
Excellent communication skills
Strong sales/cross-selling skills
Good motivational and training skills
Strong product knowledge
Attention to details
Good Interpersonal Skills
Strong leadership and negotiation skills
Problem solving abilities
Resource/People management skills
Team working skills
Tough and resilient
Performance development skills
Planning and organization skills
Highly developed coaching & feedback skills
Computer skills
