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Branch Manager job at Finca | Apply Now

Are you looking for Management Jobs in Uganda 2024? If yes, then you might be interested in Branch Manager job at Finca

Kampala, Uganda



May 24, 2024 at 2:00:00 PM

About the Organisation

FINCA Uganda is a subsidiary of FINCA Impact Finance and part of a network of 21 microfinance institutions and banks that provide socially responsible financial services that enable low – income individuals and communities to invest in the future. FINCA Uganda currently offers loans, savings and money transfer services in Uganda, one of the most competitive and dynamic microfinance markets in the world.

Job Title

Branch Manager job at Finca

Job Description

A Branch Manager is responsible for overseeing the daily operations of a bank branch or other financial institution. Their duties encompass a range of managerial, administrative, and customer service responsibilities aimed at ensuring the branch runs smoothly, meets its financial targets, and provides excellent service to customers.

Duties and Responsibilities

Leadership and Staff Management

Team Leadership:

  • Lead, manage, and motivate branch staff, including tellers, loan officers, and customer service representatives.

  • Set performance goals and provide regular feedback to team members.

Hiring and Training:

  • Recruit, hire, and train new employees.

  • Conduct ongoing training and professional development for existing staff.

Performance Management:

  • Evaluate employee performance and conduct performance reviews.

  • Implement performance improvement plans when necessary.

Operations Management

Daily Operations:

  • Oversee day-to-day operations of the branch, ensuring efficient and effective service delivery.

  • Ensure compliance with bank policies, procedures, and regulations.

Security and Risk Management:

  • Maintain security protocols to protect the branch, employees, and customers.

  • Manage risks and ensure compliance with internal controls and regulatory requirements.

Facility Management:

  • Ensure the branch is well-maintained, clean, and safe for customers and staff.

  • Address any maintenance or facility issues promptly.

Customer Service

Customer Relations:

  • Build and maintain strong relationships with customers.

  • Address customer inquiries, concerns, and complaints promptly and professionally.

Service Quality:

  • Ensure high standards of customer service are maintained.

  • Implement initiatives to improve customer satisfaction and loyalty.

Product and Service Promotion:

  • Promote bank products and services to meet customer needs.

  • Train staff on effective sales and customer service techniques.

Financial Management

Branch Performance:

  • Monitor and manage the branch’s financial performance, including profitability, revenue, and expenses.

  • Develop and implement strategies to achieve financial targets and goals.

Budget Management:

  • Prepare and manage the branch budget.

  • Monitor expenses and ensure they are within budgetary limits.


  • Prepare and submit regular reports on branch performance to upper management.

  • Analyze financial data to identify trends and opportunities for improvement.

Strategic Planning and Business Development

Market Analysis:

  • Conduct market research to identify opportunities for growth and development.

  • Analyze competitors and develop strategies to attract and retain customers.

Business Development:

  • Develop and implement business development plans to grow the branch’s customer base.

  • Identify and pursue opportunities for expanding services and products.

Community Engagement:

  • Represent the bank in the local community and participate in community events and activities.

  • Build relationships with local businesses and organizations to promote the branch.

Compliance and Risk Management

Regulatory Compliance:

  • Ensure the branch complies with all relevant laws, regulations, and bank policies.

  • Stay updated on changes in banking regulations and implement necessary changes.

Audit and Inspection:

  • Prepare for and manage internal and external audits.

  • Address any issues or findings from audits promptly.

Risk Management:

  • Identify and mitigate risks associated with branch operations.

  • Implement and monitor internal controls to safeguard the branch’s assets and operations.

Qualifications and Competencies

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:Do you have leadership qualities that can guide a team towards success?
Send your application to:



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