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Branch Manager – Cars job at MOGO Uganda | Apply Now
Mbale, Uganda
Full Time
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Branch Manager – Cars job at MOGO Uganda
About the Organisation
MOGO Uganda, a subsidiary of Eleving Group, is a leading asset financing company dedicated to providing accessible financial solutions, including boda boda financing, car logbook loans, and smartphone financing, to empower individuals in achieving their mobility and personal goals. The company has earned a strong reputation for its customer-centric approach, offering personalized services that cater to the unique needs of its clients.
MOGO Uganda fosters an inclusive and dynamic work culture, emphasizing open communication, professional development, and a balance between corporate performance and a startup mindset. Employees benefit from equal opportunities, continuous learning, and active social engagements. The company is committed to innovation, exemplified by its partnership with Zembo Motorcycles to promote electric mobility solutions in Uganda, reflecting its dedication to sustainable and eco-friendly transportation options.
With a diverse team of over 2,300 professionals across three continents, MOGO Uganda upholds core values of accessibility, care, trustworthiness, and transparency. Demonstrating its commitment to corporate social responsibility, the company actively engages in community initiatives, such as supporting local foundations and promoting environmental sustainability. For more information on career opportunities and services, visit MOGO Uganda's official website at www.mogo.co.ug.
Job Title
Branch Manager – Cars job at MOGO Uganda
MOGO Uganda
Job Description
Job Title: Branch Manager – Cars
Organisation: MOGO Uganda
Duty Station: Mbale, Uganda
Duties, Roles and Responsibilities
Recruit and onboard new agents to ensure a skilled workforce.
Conduct training sessions to familiarize new hires with company policies and procedures.
Oversee the entire loan processing workflow, ensuring all documentation is accurate and complete.
Monitor the progress of loan applications to ensure timely issuance.
Work closely with the sales agent team leader to enhance the performance of sales agents.
Facilitate communication between sales and support teams to effectively address client needs.
Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.
Provide ongoing training and coaching to improve team skills and knowledge.
Conduct regular performance reviews and feedback sessions.
Handle customer inquiries and complaints, ensuring a high level of service.
Escalate complex issues as necessary to maintain customer satisfaction.
Set clear targets for the branch team and monitor progress toward achieving them.
Implement strategies to drive sales and improve overall branch performance.
Prepare end-of-month, weekly, and daily reports on branch performance, loan processing metrics, and team achievements.
Maintain accurate records of all branch documentation, including client paperwork.
Identify areas for improvement in branch operations and implement changes as needed.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A bachelor’s degree in any discipline from a recognized university.
Prior experience in a microfinance institution.
Excellent knowledge of operations in a fast-paced environment.
Strong leadership capabilities, high confidence, and the ability to establish effective communication with others.
Result-oriented and focused on developing and influencing others.
Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
Customer-focused with strong customer care skills.
Excellent interpersonal, problem-solving, and analytical skills.
Self-motivated and able to demonstrate a drive for results with a professional approach.
Proven report-writing and presentation skills.
How to Apply
All suitably qualified and interested candidates should send their applications and up-to-date CVs to careers@mogo.co.ug with the subject “Branch Manager – Cars”
Deadline: 26th May, 2025.
