​

• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
• Explain GiveDirectly’s program to eligible households
• Meet with the village elders and guides to understand village boundaries
• Coordinating with team members, visit every household in the village, excluding none
• Complete census surveys with accurate data using digital tools

• Provide cell phones as necessary
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys with accurate data using digital tools accurate data
• Reinforce information about GiveDirectly’s program to eligible households
• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households

• Follow up surveys: call or visit recipients to administer a survey to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call or visit the recipients and advise them on how to register
• Adverse events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

A Field Officer will be a member of one of these teams as assigned depending on the organisation’s needs.