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Job Summary

Job Title:
Branch Manager (50 Jobs)
Employer:
SimplePay Capital Ltd
Location:
Rest of Uganda
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:
Friday, 27 February 2026

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The plan was simple: Make lending human again to devise a system that was conducive to the Kenyan market and impactful rather than just financial. From our first loan disbursed in January 2021, we are now impacting Kenyans with 80 branches scattered around Kenya and Uganda in just 18 months, SimplePay is here to bring back the old-school way. We sought to eradicate the risk of technical errors and defaults given our target clientele and focus specifically on airtight systems with a human touch. Every collector, lender and branch manager cultivates a personal relationship with the borrower and becomes an integral part of his or her journey. A source of support and guidance they strive to sustainably grow into their full potential. to grow into their full potential. A direct result – employment. We take pride in financially supporting promising individuals and small, enterprising businesses to grow which fuels economic growth and employment. Our organization is a proud team of 590, as an organization, we are now a proud team of over 300 members. It is through our adaptable culture of dedication, understanding and flexibility that really allows our customers to continue to expand with SimplePay.

Full-time

Deadline: 

27 Feb 2026

Branch Manager (50 Jobs) Job at SimplePay Capital Ltd

SimplePay Capital Ltd

Job Description

SimplePay Capital is excited to announce an outstanding opportunity for an experienced and results-driven Branch Manager to lead one of our core branches. This pivotal role is responsible for ensuring the efficient functioning of the branch, including managing daily operations, loan processes, customer service, and profitability. As Branch Manager, you will play a key role in supporting the branch’s growth and success.

Duties, Roles and Responsibilities

  • Target Achievement: Consistently meet or exceed monthly loan disbursement and collection targets, along with other performance metrics aligned with branch goals.
  • Loan Verification: Conduct comprehensive loan verification procedures, including identity checks, reference calls, credit history assessments, and other necessary validations before loan approval.
  • Due Diligence: Perform thorough assessments to ensure responsible lending and accurate loan approvals, reducing risk while ensuring compliance with regulatory standards.
  • Leadership & Team Management: Provide clear leadership and guidance to branch staff, ensuring effective delegation, resolving operational challenges, fostering teamwork, and achieving performance goals.
  • Fraud Prevention & Risk Management: Proactively identify potential fraud risks, address security concerns, and implement risk mitigation strategies to safeguard the branch’s integrity and financial stability.
  • Policy Compliance: Ensure strict adherence to company policies, industry regulations, and internal procedures to maintain operational excellence and regulatory compliance.
  • Customer Service Excellence: Ensure exceptional service quality, promptly address customer complaints, and implement initiatives to build long-term relationships and customer trust.
  • Relationship Building: Foster strong relationships with clients, partners, local community leaders, and stakeholders to support business growth, enhance client retention, and contribute to the local economy.^ Reporting & Market Insights: Provide timely and accurate reports on branch performance, market trends, customer feedback, loan default rates, and other critical business insights to aid strategic decision-making.
  • Office Management & Operations: Oversee daily branch operations, manage office supplies and documentation, maintain efficient office management, and create a productive and conducive work environment.
  • Customer Protection: Implement responsible lending practices, assess loan affordability, maintain high standards of ethical conduct, and ensure customer protection throughout the loan lifecycle.
  • Financial Management: Manage branch budgets, ensure resource allocation is optimal, track expenses, and monitor the branch’s financial health to achieve profitability.
  • Training & Staff Development: Offer ongoing training and development opportunities for branch staff, ensuring the team is equipped with the skills and knowledge needed to maintain operational and service excellence standards.
  • Branch Performance Review: Regularly evaluate branch performance against KPIs, identify areas for improvement, and take corrective actions as necessary to enhance overall performance.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Send your updated CV via Email to hr.ug@simplepay.capital

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Branch Manager (50 Jobs) Job at SimplePay Capital Ltd

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