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About the Organisation
Branch Cluster Operations Risk Manager job at Ecobank Uganda | Apply Now
Kampala, Uganda
Ecobank Uganda is a bank in Uganda that operates as a commercial bank under a license granted by the Bank of Uganda, the central bank and national banking regulator. It is a leading financial institution dedicated to delivering innovative banking solutions and fostering economic growth with a mission to provide accessible, secure, and customer-focused services that empower communities and businesses.
Renowned for its strong reputation and regional recognition, the bank has built a legacy of excellence and resilience, continuously evolving its business model through the integration of advanced digital technologies and tailored financial products.
With a rich history marked by strategic expansion and adaptive leadership, Ecobank Uganda offers a dynamic work culture that values diversity, professional growth, and work-life balance, providing a wide range of career opportunities and flexible work arrangements designed to attract and retain top talent.
Guided by core values of integrity, innovation, and customer-centricity, the institution is committed to corporate social responsibility by actively supporting community development, financial literacy programs, and environmental sustainability initiatives. For more information, visit [Company Website
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Branch Cluster Operations Risk Manager job at Ecobank Uganda
Full Time
Deadline:
24 Sept 2025
Job Title
Branch Cluster Operations Risk Manager job at Ecobank Uganda
Ecobank Uganda
Job Description
Job Title: Branch Cluster Operations Risk Manager
Organisation: Ecobank Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested candidates are encouraged to apply online at the APPLY Button below.
Deadline: 24th September 2025
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How to Apply
Compliance and Regulatory Functions
Ensure 100% compliance with Branch Operations, policies and procedures of the Bank.
Ensure closure of Audit and Compliance findings in the Branch through collaborative partnerships with key stakeholders
Develop and implement action plans for maintaining acceptable RAC score in all Branches.
Participate and suggest process review to enhance exceptional operations in the Branches.
Liaise with Risk, Audit and Compliance departments to identify potential areas of compliance vulnerability and risk, develop and implement corrective action plans for resolution within Branches.
Ensure that Branches have well established and effective compliance and ethics programs, to prevent and detect violations of regulatory and internal policies and procedures.
Champion and monitor effective cascading/staff training of all relevant regulatory requirements and internal policies and procedures within the Branches in accordance with the bank’s compliance strategy.
Risk Management:
Track and improve compliance with regulatory requirements by implementing new policies and procedures, resulting in a 100% pass rate on all audits.
Enforced regular maintenance and spot checks as well as quick follow-up on equipment or facility repairs which ensured smooth running of the branches
Mitigate risks and build efficiencies by conducting frequent process reviews.
Proposed corrective actions that meet challenges and leverage growth opportunities.
Effectively managed vendor risk and updated management monthly on the status of the vendor performance.
Administrative
Ensure consolidation of all Branch reports required in relation to stakeholder requirements.
Ensure productivity reports in Branches are consolidated and ready for use when needed.
Support the Branches organize and plan events (Team building, regional meetings etc)
People Management
Manage and ensure implementation of training plan for Branches.
Train Branch staff on products, policies and procedures
Develop and implement a Leave tracker for all Branch staff.
Identifying staffing needs and coordinating with your immediate supervisor and Human Resources department.
Training to build competency, designing courses and conducting training where required.
Support embed the succession bench strength on every branch.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s Degree in Business, Marketing or business-related disciplines from a recognized university.
5 years’ overall experience in banking, of which 2 years must be in a supervisory role.
Good understanding of Ecobank products and services.
Good understanding of the risk land scape.
Excellent communications skills.
Excellent customer service skills.
Excellent interpersonal skills.
Good knowledge of MS office suite
Multiple branch management experience required
High energy, results-oriented, and work well in a team environment
Strong analytical, problem-solving, decision-making and financial management skills.
Excellent interpersonal and networking skills, internally and externally.
Cultural awareness
Work with minimum supervision
Demonstrate a good level of maturit
