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Kampala, Uganda

Full-time

Deadline: 

November 21, 2023 at 2:00:00 PM

About the Organisation

KCB Bank Uganda which has been part of the KCB Group since 2007, is a financial service provider that focuses on providing innovative banking solutions in Uganda. It is licensed as a commercial bank by the Bank of Uganda, the national banking regulator.

Job Title

Ben Kiwanuka Branch Relationship Manager Sme job at KCB Bank

Job Description

Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.

Duties and Responsibilities

Job Definition.

  • Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.

  • To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.

  • Facilitate the branch’s Service Delivery to customers.

  • Handle Establishment of new and Variation of existing account relationships.

  • Deal primarily with SME accounts.


Principal Accountabilities.

  • Selling bank products to new customers and cross selling to existing customers.

  • Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.

  • Deposit mobilization for the bank

  • Extending support and guidance to Customer Care Rep.

  • Leadership of the Branch’s customer service.

  • Credit cards/debit cards inquiries and encashment.

  • Collect information from customers relating to account relationship.

  • Handling of shares IPO related matters.

  • Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.

  • Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the


    Executive Summary.

  • Annual branch budget relevant areas.

  • Sales calls and market intelligence gathering.

  • Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.

  • Receiving, guiding, and doing initial appraisal of loan applications

  • Explaining and having customers sign letters of offer.

  • Offering information on check-off loans, receiving applications, Appraising & Dispatching them to CRU-H/O, and Guiding & Witnessing acceptance of terms of credit on offer letters.

  • Completing of the advances facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc).

  • Any other duties that may be allocated from time to time.


Qualifications and Competencies

Knowledge and experience required

  • A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.

  • At least 2 years’ experience in sales and services and their relevance to both SME customers

  • Ability to identify, analyze and structure both SME lending requirements.

  • Thorough knowledge of banking products and services.

  • Demonstrate knowledge of Digital Financial services and their relevance to customers.

  • Strong communications, negotiation, and interpersonal skills with ability to win business.

  • Passion for Performance.

  • Open to New Ideas in a rapidly changing Business Environment and innovative

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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