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Assistant Relationship Manager – Personal Banking job at NCBA Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Assistant Relationship Manager – Personal Banking job at NCBA Bank
About the Organisation
NCBA Bank is a dynamic financial institution dedicated to empowering individuals and businesses with innovative, customer-centric banking solutions that drive economic progress and financial inclusion. With a mission centered on delivering accessible, efficient financial services, the bank has earned widespread recognition for its strong reputation, commitment to excellence, and strategic agility in evolving markets.
The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds — from cutting-edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from the best-in-class choice of products to investment solutions tailored to your specific needs.
Originating from a rich history of financial innovation, NCBA Bank has continually adapted its business model to integrate cutting-edge technology and robust risk management practices, ensuring a broad reach and sustained market leadership. The bank fosters an inclusive work culture that prioritizes employee growth, diversity, and work-life balance, offering extensive career opportunities and flexible work arrangements that underscore its value proposition.
Grounded in core values such as integrity, accountability, and customer satisfaction, NCBA Bank is also deeply committed to corporate social responsibility, actively engaging in initiatives that promote community development, environmental sustainability, and financial literacy. For more information, visit [Company Website].
Job Title
Assistant Relationship Manager – Personal Banking job at NCBA Bank
NCBA Bank
Job Description
Job Title: Assistant Relationship Manager – Personal Banking
Location: Uganda
Company: NCBA Bank
Job Purpose
To drive business growth in the Personal Banking segment by managing and developing customer relationships within the assigned branch or territory. This involves delivering exceptional service, enhancing customer retention, and identifying cross-selling opportunities to grow the bank’s portfolio and revenue.
Duties, Roles and Responsibilities
Grow the Personal Banking portfolio by meeting set targets for deposits, lending, and revenue generation.
Acquire new customers by prospecting within the assigned territory and offering tailored financial solutions.
Drive product uptake by cross-selling banking solutions to both existing and potential customers.
Regularly review and reactivate dormant accounts to boost asset and liability growth.
Conduct daily relationship management (RM) calls to maintain customer engagement and provide updates on products and services.
Ensure efficient and timely processing of account openings and loan applications in line with customer service charter and TAT standards.
Ensure full compliance with KYC, AML, and regulatory requirements across all customer interactions and documentation.
Proactively monitor and manage portfolio risks to maintain a high-quality asset book.
Provide customer support by managing inquiries, complaints, and service requests within defined timelines.
Utilize CRM and Credit Quest systems effectively to support customer onboarding and credit processes.
Partner with internal teams (e.g. credit, appraisal) to structure suitable financial solutions for customers.
Support continuous learning within the branch through staff training on banking products and services.
Monitor market trends, provide feedback to management, and support the development of new offerings.
Assist the Branch Manager in planning and executing sales and marketing initiatives.
Ensure strong branch operations by adhering to audit, security, and operational standards.
Take responsibility for managing non-performing loans (NPLs) to ensure portfolio cleanliness.
Comply with leave schedules and support overall branch performance as assigned.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Academic Qualifications:
Bachelor’s degree in a business-related discipline.
Professional qualifications such as CPA, ACCA, or Credit Management are an added advantage.
Professional Skills:
Strong understanding of banking products, credit principles, and regulatory compliance.
Familiarity with customer relationship systems (e.g. CRM) and credit processing tools.
Experience:
3–4 years of experience in banking, with a focus on sales, customer service, and relationship management.
How to Apply
Interested applicants can
