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Supervisor Service Monitoring job at PostBank Uganda | Apply Now
Kampala, Uganda
Full Time
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Supervisor Service Monitoring job at PostBank Uganda
About the Organisation
ostBank Uganda is a leading financial institution committed to providing accessible, affordable, and innovative banking solutions that cater to individuals, businesses, and government entities. With a strong reputation built on reliability and customer trust, PostBank has earned recognition for its inclusive banking services, particularly focusing on underserved populations, offering a range of products including savings, loans, and mobile banking. The bank fosters a work culture centered around integrity, collaboration, and customer satisfaction, offering employees opportunities for growth and development in a supportive and inclusive environment.
Founded in 1996, PostBank has evolved to become a significant player in Uganda's banking sector, adapting to technological advancements to better serve its customers through mobile banking, digital financial services, and innovative payment solutions. With a widespread network of branches and agents across the country, PostBank serves millions of customers, including those in remote and rural areas. Driven by core values of accessibility, innovation, and trust, PostBank is dedicated to corporate social responsibility efforts that focus on financial literacy, community development, and environmental sustainability. For more information, visit www.postbank.co.ug.
Job Title
Supervisor Service Monitoring job at PostBank Uganda
PostBank Uganda
Job Description
Job Title: Supervisor Service Monitoring
Organisation: PostBank Uganda
Duty Station: Kampala, Uganda
Reports to: Manager Business Technology Services
The Supervisor, Service Monitoring, is responsible for providing leadership to the IT Service Monitoring Team. The team monitors the status of all IT services provided by the Bank and ensures the proper functioning of all systems.
The role holder also oversees the day-to-day operations of the IT Service Monitoring Team.
Duties, Roles and Responsibilities
Supervise the activities of the IT Services Monitoring team to ensure the team can perform its responsibilities effectively.
Develop and maintain processes and procedures for monitoring IT services and responding to alerts and outages.
Ensure the team can provide timely and accurate reporting on the status of all IT services.
Work closely with other IT teams to resolve any issues identified by the IT Services Monitoring team.
Mentor and train team members to ensure they can perform their responsibilities effectively.
Ensure the team has access to necessary tools and resources to perform their duties effectively.
Develop and maintain relationships with stakeholders to ensure the IT Services Monitoring team can effectively perform its responsibilities.
Maintain knowledge of current trends and developments in the field of IT service monitoring.
Perform other duties as assigned by the IT Services Manager.
Facilitate timely and accurate communications of the IT Service status.
Participate in the design and implementation of workflows and processes/procedures to achieve efficient use of IT Service Monitoring resources.
Identify areas for process and efficiency improvement within the team.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong understanding of IT service management, including ITIL framework.
ITIL v3 or v4 Certification.
At least 5 years of experience in IT service monitoring and management.
Strong leadership and mentorship skills.
Excellent problem-solving and analytical skills.
Strong interpersonal and communication skills.
Ability to work effectively under pressure and handle multiple tasks simultaneously.
Proficiency with monitoring tools such as OPManager, AppManager, Nagios, Zabbix, Apogee, and SolarWinds.
Ability to work independently and as part of a team.
Ability to prioritize and manage multiple tasks effectively.
Business Behaviours
Passion: Committed to excellence, deliver outstanding results and make a positive impact for our customers and stakeholders.
Teamwork: Collaborates effectively, values mutual respect and diverse perspectives to achieve shared success and deliver greater value to the Bank.
Integrity: Uphold honesty, transparency, and accountability, ensuring ethical practices in every action.
Innovation: Embraces creativity and forward-thinking, continually seeking new solutions to enhance customer experience and drive business growth.
How to Apply
The following documents should accompany the application: Cover letter, Detailed CV, and Copies of academic documents all as one file.
Online applications addressed to Chief Human Resource Officer, PostBank Uganda.
Send application to hr@postbank.co.ug with job title as subject.
Deadline: 4th July 2025
