Area Supervisor

• Manage and coordinate operations for a hub of stations (part of a network of 30 stations) to ensure smooth service and operational efficiency.

• Ensure Standard Operating Procedures (SOPs) are followed at each station, focusing on service quality, safety, and efficiency.

• Align station operations with company goals, ensuring all stations in the hub are meeting performance targets.

• Oversee the swap station network within the hub, ensuring timely battery swaps and minimizing rider downtime.

• Monitor and improve customer satisfaction, ensuring that stations maintain a high Net Promoter Score (NPS) through excellent service and operational consistency.

• Enforce safety protocols related to battery swapping, charging, and electric motorcycle handling across all stations.

• Handle disciplinary actions within the hub, ensuring compliance with company policies and maintaining high team performance.

• Supervise and support station operators, ensuring they are trained and equipped to perform their duties effectively.

• Track and report on station performance metrics, providing regular updates to the Operations Manager on efficiency, customer satisfaction, and safety compliance.

• Collaborate with the second hub supervisor to ensure consistency in operations and share best practices.

• Bachelor’s degree in Operations Management, Engineering, or a related field.

• Experience in managing operational teams, particularly within the electric vehicle or transportation sector.

• Strong knowledge of operational safety standards, especially in EV and battery handling.

• Proven leadership and people management skills, with the ability to manage multiple stations.

• Strong problem-solving and decision-making abilities.

Zembo Electric Motorcycles SMC Ltd offers a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise. It is an Equal Opportunity  and considers all applicants regardless of race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability, or any other protected characteristic as established by law.