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About the Organisation
Zembo Motorcycles SMC Limited is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.
Area Supervisor job at Zembo Motorcycles SMC LTD | Apply Now
Kampala, Uganda
Zembo is spearheading Africa's shift to electric mobility. Based in Kampala, Uganda, Zembo provides affordable PayGo electric two-wheelers to low-income motorcycle-taxi drivers, commonly known as “boda-boda” drivers. Their innovative battery swapping service allows clients to quickly swap batteries within minutes at any of their numerous stations, ensuring seamless and efficient operations. By offering sustainable and cost-effective transportation solutions, Zembo is transforming the mobility landscape for boda-boda drivers and contributing to a greener future.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Area Supervisor job at Zembo Motorcycles SMC LTD
Full Time
Deadline:
14 Mar 2025
Job Title
Area Supervisor job at Zembo Motorcycles SMC LTD
Zembo Motorcycles SMC LTD
Job Description
Job Title: Area Supervisor
Organisation: Zembo Motorcycles SMC Limited
Duty Station: Kampala, Uganda
Oversee and coordinate operations for a hub within a network of 30 stations to ensure efficiency, service quality, and safety. Enforce SOPs, align operations with company goals, and monitor performance metrics. Manage the swap station network to minimize rider downtime and maintain high customer satisfaction (NPS). Supervise and support station operators, enforce safety protocols, handle disciplinary actions, and ensure team compliance with company policies. Collaborate with another hub supervisor to ensure operational consistency and share best practices, providing regular updates to the Operations Manager.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Manage and coordinate operations for a hub of stations (part of a network of 30 stations) to ensure smooth service and operational efficiency.
Ensure Standard Operating Procedures (SOPs) are followed at each station, focusing on service quality, safety, and efficiency.
Align station operations with company goals, ensuring all stations in the hub are meeting performance targets.
Oversee the swap station network within the hub, ensuring timely battery swaps and minimizing rider downtime.
Monitor and improve customer satisfaction, ensuring that stations maintain a high Net Promoter Score (NPS) through excellent service and operational consistency.
Enforce safety protocols related to battery swapping, charging, and electric motorcycle handling across all stations.
Handle disciplinary actions within the hub, ensuring compliance with company policies and maintaining high team performance.
Supervise and support station operators, ensuring they are trained and equipped to perform their duties effectively.
Track and report on station performance metrics, providing regular updates to the Operations Manager on efficiency, customer satisfaction, and safety compliance.
Collaborate with the second hub supervisor to ensure consistency in operations and share best practices.
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INDUSTRIAL
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RESIDENTIAL
Bachelor’s degree in Operations Management, Engineering, or a related field.
Experience in managing operational teams, particularly within the electric vehicle or transportation sector.
Strong knowledge of operational safety standards, especially in EV and battery handling.
Proven leadership and people management skills, with the ability to manage multiple stations.
Strong problem-solving and decision-making abilities.
Zembo Electric Motorcycles SMC Ltd offers a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise. It is an Equal Opportunity and considers all applicants regardless of race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability, or any other protected characteristic as established by law.
