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Application Support and Development: 20%

• Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle.
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution

Incident / Problem Management: 50%

• Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLAs.
• Investigate the underlying causes of any real or potential anomalies in Navins Core system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out post-implementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects

Change Management: 15%

• Evaluate and plan for changes to Navins system and respective integrations. Ensure established change management procedures and always ensuring the quality and continuity of Service

Governance, Risk & Compliance: 15%

• Support with risk assessment and maintenance of the risk register.
• Support with Internal and External Audit reviews and closure of outstanding Audit issues.
• Review Invoices against delivered goods or services.
• Support Business Continuity Management
• Participate in regular user reviews and user profile management.
• Document standard operating procedures.