Apartment Manager job at Munyonyo Heights Apartments | Apply Now

Operations Management

• Supervise day-to-day apartment operations including housekeeping, maintenance, and front office.

• Ensure rooms are guest-ready, well-maintained, and meet brand standards.

• Manage the check-in and check-out process, ensuring smooth guest experiences.

Financial Oversight

• Handle rent collection, payments, and petty cash disbursement.

• Prepare and submit monthly financial and occupancy reports.

• Monitor operational costs and suggest cost-efficient improvements.

Guest Relations

• Respond promptly to guest inquiries, complaints, and feedback.

• Ensure all guests receive professional service and maintain a 5-star hospitality standard.

Team Supervision

• Oversee housekeeping, security, and support staff to ensure discipline and productivity.

• Conduct performance reviews, shift planning, and team meetings.

• Foster a collaborative and respectful working environment.

Sales & Marketing Support

• Manage OTA listings (Booking.com, Airbnb, Expedia) and ensure accuracy of property content.

• Coordinate social media updates and promotions in collaboration with the marketing team.

• Upsell property services (e.g., airport pickups, city tours, extended stays).

Property & Asset Management

• Ensure safety and security of the premises.

• Maintain an updated inventory of apartment furnishings, linens, and electronics.

• Liaise with service providers for maintenance, utilities, and repairs.