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About the Organisation
Airline Customer Service Instructor job at Donswift | Apply Now
Kampala, Uganda
Donswift is a dynamic and innovative company dedicated to providing high-quality products and services that meet the evolving needs of its customers. With a strong reputation for reliability and customer satisfaction, Donswift is recognized for its commitment to excellence in delivering tailored solutions across various industries. The company fosters a collaborative and inclusive work culture, offering employees opportunities for personal and professional growth in an environment that promotes creativity and innovation.
Founded in 2005, Donswift has expanded its reach both locally and internationally, continuously adapting its business model to address market demands and technological advancements. Known for its customer-centric approach, the company leverages cutting-edge technologies and strategies to offer solutions that drive success. Donswift’s core values of integrity, sustainability, and quality underpin its operations, while its corporate social responsibility initiatives focus on community development and environmental sustainability. For more information, visit www.donswift.com.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Airline Customer Service Instructor job at Donswift
Full Time
Deadline:
10 Jan 2025
Job Title
Airline Customer Service Instructor job at Donswift
Donswift
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested individuals may send their application letter, CV, and copies of academic documents to:
Email: careers@donswift.co.ug
Phone: 0755 930 386
Application Deadline: 10th January 2025
Only shortlisted candidates will be contacted.
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How to Apply
Design and deliver customer service training programs for airline staff.
Teach communication skills, conflict resolution, and cultural sensitivity.
Train students on airport operations, including check-in, boarding, and baggage handling.
Provide knowledge of airline policies, ticketing systems, and regulatory requirements.
Conduct role-playing exercises and simulations to enhance practical skills.
Evaluate student performance and provide constructive feedback.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Requirements:
Diploma or degree in Aviation, Business Administration, Customer Service, or a related field.
2-3 years of professional experience in airline customer service or training.
Certification in airline customer service or training (e.g., IATA Customer Service Certification).
Strong understanding of airline operations, ticketing systems, and airport procedures.
Experience in adult education or training is an advantage.
General Requirements for All Instructor Roles:
Strong proficiency in English (oral and written).
Advanced computer skills, particularly in training tools and software.
A passion for teaching and mentoring students to achieve their career goals.
