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About the Organisation
Agent Care Officer job at BURN Stoves | Apply Now
Kampala, Uganda
Burn Manufacturing is a leading clean energy company committed to designing, manufacturing, and distributing fuel-efficient and environmentally friendly cookstoves that improve lives while reducing carbon emissions. With a reputation for innovation and sustainability, Burn has received global recognition for its high-quality, durable, and energy-saving products that empower households and businesses across Africa.
The company fosters a dynamic and inclusive work culture, offering employees opportunities for growth, skill development, and meaningful contributions to environmental sustainability. Burn Manufacturing provides a range of job opportunities in engineering, production, sales, and administration, with flexible work arrangements that promote a positive work-life balance.
Since its establishment, the company has continuously evolved, investing in research and development to enhance stove efficiency and expand its product line to include solar-powered and biomass-fueled solutions. Operating with a scalable and impact-driven business model, Burn Manufacturing serves millions of customers across multiple countries and continues to expand its reach. Its core values revolve around sustainability, innovation, customer satisfaction, and social impact.
Through its corporate social responsibility initiatives, the company actively supports clean energy adoption, reduces deforestation, and promotes economic empowerment in local communities. For more information on Burn Manufacturing’s products, impact, and career opportunities, visit their official website.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Agent Care Officer job at BURN Stoves
Full Time
Deadline:
21 Apr 2025
Job Title
Agent Care Officer job at BURN Stoves
BURN Stoves
Job Description
Job Title: Agent Care Officer
Organisation: BURN Stoves
Duty Station: Kampala, Uganda
BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives, ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and interested candidates should apply online at the APPLY Button below.
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How to Apply
Daily agent network management, including calls to agents, interface for sales operations reconciliation and commercial.
Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager), leading to keeping or disabling the action.
Planning of trade activities with agents, TL and TSM
Daily agent training and mentoring through calls.
Prospect management
Agent quality and recruitment checklist
Support sales target
Daily/Weekly feedback report to Tl, TSM, Country lead
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Advanced fluency in English both written and spoken- All countries
Advanced Excel data skills – All countries
Effective communicator
Efficient planner and collaborator
University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales.
Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the organization’s best interest.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Note: Qualified Female Candidates encouraged to Apply. BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
