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After Sales Manager job at Aldelia | Apply Now
Kampala, Uganda
ALDELIA is a premier global service provider specializing in Human Capital and Corporate Social Responsibility (CSR). Their core offerings include expert recruitment services (headhunting) for both local talent and expatriates, comprehensive payrolling management, efficient outsourcing solutions, and technical assistance. With operations spanning over 35 countries across Africa, the Middle East, and South America, ALDELIA is committed to delivering exceptional human resource solutions tailored to meet the unique needs of diverse markets.
Aldelia, founded in 2005 by Cédric Filet in London, is a global human resources advisory firm dedicated to delivering compliant, world-class, and innovative HR solutions to companies and communities, with a particular focus on emerging markets in Africa and Latin America. The company has earned a reputation for excellence and professionalism, establishing itself as a trusted HR partner for over 7,000 blue-chip multinationals and SMEs across more than 30 countries.
Aldelia fosters a diverse and inclusive work culture, emphasizing continuous learning and development, and offers various career opportunities through its global network. The firm's evolution includes the creation of Areeba Jobs in 2019, Africa's first AI-assisted job-matching platform, and Areeba Skills in 2021, a skills observatory platform, reflecting its commitment to innovation.
With a strategic ambition to establish a presence in every African country and expand in Latin America by 2026, Aldelia aims to be the top Pan-African HR partner for permanent recruitment and workforce outsourcing. Upholding core values of compliance, partnerships, culture-fit, expertise, and creating positive change, the company actively engages in corporate social responsibility initiatives, nurturing growth and delivering positive impact in the communities it serves. For more information, visit their official website at www.aldelia.com.
Are you looking for Administrative jobs in Uganda 2024? If yes, then you might be interested in After Sales Manager job at Aldelia
Full-time
Deadline:
27 Aug 2024
After Sales Manager job at Aldelia
Aldelia
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.
Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.
Manage warranty administration processes, including claims processing, product repairs, and replacements.
Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.
Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
Develop and maintain strong relationships with customers to understand their needs and preferences.
Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.
Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.
Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.
Strong customer service and problem-solving skills with a focus on achieving positive outcomes.
Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
Proficiency in CRM software and other customer service tools.
Knowledge of warranty administration processes and best practices..
Competencies:
Empathy and patience in dealing with customer inquiries and concerns.
Attention to detail and accuracy in processing warranty claims and service requests.
Ability to work independently and collaboratively in a fast-paced environment.
Results-oriented with a commitment to achieving customer satisfaction goals.
Continuous improvement mind-set and willingness to adapt to changing customer needs.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
