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About the Organisation
LifeLink Medical Group is a private medical establishment, initially founded as Lifelink Medical Centre in 2008 with a goal of bringing superior but affordable medical services, closer to the people. Currently running a hospital in Namugongo, and an urban clinic in Ntinda. LifeLink offers both general and specialist health services in a sparkly, friendly and well-supervised environment.
Administrative Assistant (Front Desk) job at Lifelink Medical Centre | Apply Now
Kampala, Uganda
Life Link Medical Center is a leading healthcare provider dedicated to delivering high-quality, patient-centered medical services with a mission to enhance community well-being through compassionate care, innovation, and medical excellence. Renowned for its commitment to healthcare excellence, Life Link has earned a strong reputation for reliability, professionalism, and ethical medical practice.
The center fosters a dynamic and inclusive work culture, valuing employees as key stakeholders by offering continuous professional development, competitive benefits, and a supportive work environment that encourages growth and collaboration. With diverse job opportunities across medical, administrative, and support roles, Life Link Medical Center provides flexible work arrangements, ensuring work-life balance for its staff.
Established with a vision to revolutionize healthcare, the center has grown significantly, expanding its reach through modern medical facilities and advanced technology integration. Innovation is at the core of its business model, leveraging cutting-edge diagnostic tools, telemedicine, and efficient patient management systems to improve healthcare accessibility and outcomes.
Serving a wide patient base, Life Link operates multiple branches, reinforcing its impact across different regions. The center upholds strong core values, including integrity, compassion, excellence, and teamwork, which guide its operations and patient interactions. Beyond healthcare, Life Link is actively involved in Corporate Social Responsibility (CSR) initiatives, supporting health awareness campaigns, free medical camps, and community outreach programs. For more information about services, career opportunities, and healthcare initiatives.
Are you looking for Administrative jobs in Uganda 2024 today? then you might be interested in Administrative Assistant (Front Desk) job at Lifelink Medical Centre
Full Time
Deadline:
21 Nov 2024
Job Title
Administrative Assistant (Front Desk) job at Lifelink Medical Centre
Lifelink Medical Centre
Job Description
Job Title: Administrative Assistant (Front Desk) (No Experience Jobs)
Organisation: LifeLink Medical Group
Duty Station: Kampala, Uganda
The Administrative Assistant (Front Desk) serves as the first point of contact for patients and visitors at the medical center. The role involves managing front desk operations, providing excellent customer service, scheduling appointments, and performing general administrative tasks to ensure smooth operations.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Send your Cover Letter, CV, Practicing License (where applicable) and Academic documents (In 1 document not exceeding 5MB) via Email to: jobs@lifelinkug.com
Deadline: 21st November 2024
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How to Apply
Key Responsibilities
Front Desk Operations
Greet patients and visitors warmly and professionally.
Answer and direct phone calls, emails, and inquiries to the appropriate departments.
Manage the front desk area to ensure it is tidy and organized at all times.
Appointment Scheduling
Schedule and confirm patient appointments using the medical center’s scheduling system.
Coordinate with medical staff to avoid conflicts and ensure smooth patient flow.
Notify patients of upcoming appointments and follow-ups.
Patient Registration
Assist patients with completing registration forms and updating their personal information.
Verify insurance details and collect necessary documentation for billing.
Maintain confidentiality and accuracy in handling patient records.
Billing and Payments
Handle patient billing inquiries and process payments.
Provide receipts for transactions and assist patients with insurance-related questions.
Reconcile daily cash and card transactions and prepare reports.
Administrative Support
Assist in managing incoming and outgoing mail.
Order and maintain office supplies for front desk operations.
Support medical staff with administrative tasks as needed.
Customer Service
Respond promptly to patient concerns and complaints, escalating issues to the appropriate personnel when necessary.
Provide general information about the medical center’s services and policies.
Maintain a welcoming and professional demeanor to enhance patient satisfaction.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications
Diploma or Bachelor’s Degree in Business Administration, Office Management, or a related field.
Proven experience in a front desk or administrative role, preferably in a healthcare setting.
Familiarity with medical scheduling and billing systems is an advantage.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and office management software.
High attention to detail and accuracy in handling records.
Ability to maintain confidentiality and professionalism.
Work Environment
Medical center reception area.
Frequent interaction with patients, visitors, and medical staff.
May require flexibility to work in shifts, including evenings or weekends.
Additional Requirements
Knowledge of healthcare policies and procedures is a plus.
Strong problem-solving skills and the ability to work under pressure.
