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Job Summary

Job Title:
Admin & Collections Officer
Employer:
Pezesha
Location:
Kampala
Country:
Uganda
Contract Type:
Full-time
Job Category:
Number of Positions:
1
Deadline:

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Pezesha is an online marketplace for business loans. We connect MSMEs to affordable working capital and other financial services through a collaborative approach with capital providers such as banks, MFIs and other Financial Institutions or networks. We have two main propositions: (i) Direct MSME lending (where we acquire each customer on an individual basis and use a scorecard approach for evaluating MSMEs), and (ii) Merchant Financing (where we integrate into the processes of organisations with large networks of merchants and use of proprietary credit scoring technology to assess and offer credit as a value-add to those merchants).

Full-time

Admin & Collections Officer Job at Pezesha

Pezesha

Job Description

We are seeking a highly motivated Admin & Collections Officer to support our day-to-day administrative functions and assist with customer collections efforts in Uganda. This role is ideal for someone who thrives in a rapid, agile environment and is eager to learn and grow within the fintech industry.

Duties, Roles and Responsibilities

  • Administrative Support
  • Assist in scheduling, filing, and maintaining organized physical and digital records
  • Support logistics and coordination of internal and external meetings
  • Handle basic procurement, stationery, and office supply tracking
  • Maintain and update contact lists, customer data, and internal systems
  • Assist with on-the-ground operational tasks as assigned by the Credit Operations Lead
  • Collections Support
  • Contact customers via phone or SMS to follow up on outstanding loan repayments
  • Escalate high-risk accounts and propose follow-up strategies
  • Maintain accurate records of communication and customer interactions
  • Support with updating repayment reports and daily collection tracking
  • Liaise with the tech and credit teams to troubleshoot customer account issues
  • Manage relationships with external debt collectors (EDCs), overseeing their onboarding, performance monitoring, and commission reconciliation.
  • Adhoc tasks – Perform additional tasks and projects as assigned to support the administrative and operational functions of the team.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

Please submit your CV and a short cover letter expressing your interest in the role to jobs@pezesha.com with the subject line: Admin & Collections Officer – Uganda.

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Admin & Collections Officer Job at Pezesha

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