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Full-time
Sales Operations Manager – PDFL Job at True North Consult
True North Consult
Job Description
The Sales and Operations Manager is responsible for driving sales growth, optimizing operational efficiency, and ensuring seamless coordination between the sales and operations teams. This role requires a dynamic leader who can develop and execute strategies to achieve sales targets and streamline operational processes.
Duties, Roles and Responsibilities
- Partner with sales leadership to shape commercial strategy, including territory design, quota setting, and incentive structures that drive the right performance behaviours.
- Identify growth opportunities, emerging markets, and customer trends through robust analysis of sales data and market intelligence.
- Build and sustain strong relationships with key customers and commercial partners to strengthen market execution and customer value delivery
- Provide data-driven insights and recommendations that help refine commercial priorities and improve sales performance.
- Lead the design, standardisation, and continuous improvement of sales operations processes to ensure efficiency, compliance, and consistency across markets.
- Strengthen governance across order management, route planning, distributor coordination, and sales administration to support reliable commercial execution.
- Oversee the effective use of SFA, SAP, and reporting systems to improve visibility, decision-making, and operational discipline.
- Drive process excellence initiatives that simplify ways of working, reduce inefficiencies, and enable a more agile and responsive commercial function.
- Develop and manage sales performance dashboards, forecasts, and analytical reports that provide timely, accurate, and actionable insights.
- Monitor performance against targets, identify risks and opportunities early, and recommend corrective actions that accelerate delivery.
- Translate complex commercial data into clear business insights that support strategic decisions by the Chief Commercial Officer and wider leadership team.
- Champion a high-performance culture by embedding measurement, accountability, and evidence-based decision-making into commercial routines.
- Act as a key integrator between Sales, Supply Chain, Finance, Marketing, Production, and IT to ensure aligned planning and seamless execution.
- Coordinate cross-functional initiatives that improve service levels, product availability, customer experience, and market responsiveness.
- Influence stakeholders across the business to resolve operational challenges, align priorities, and maintain momentum on key commercial programmes.
- Model collaborative leadership and disciplined execution that inspires confidence, builds trust, and enables the organisation to deliver growth ambitions.
- Monitor budgets and operational spend within the function, ensuring disciplined resource allocation and strong value-for-money decisions.
- Support financial planning by providing reliable assumptions, scenario analysis, and operational inputs that strengthen business decision-making.
- Protect the integrity and confidentiality of commercially sensitive information, including pricing, customer, and performance data.
- Embed a mindset of continuous improvement by identifying opportunities to optimise cost, improve controls, and increase the effectiveness of sales operations.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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