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Job Summary

Job Title:
Account Manager Agents
Employer:
Tugende
Location:
Kampala
Country:
Contract Type:
Full-time
Job Category:
Marketing and Sales Jobs
Number of Positions:
Deadline:

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Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive. Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1) own income‑generating assets, 2) build a verifiable digital credit profile, and 3) earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e‑commerce opportunities, and on‑demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across its branches in Uganda and Kenya.

Full-time

Account Manager Agents Job at Tugende

Tugende

Job Description

Tugende is seeking proactive, detail-oriented Account Manager Agents to manage client portfolios and ensure timely settlement of outstanding accounts. The role focuses on customer relationship management, account monitoring, collections, and client support to maintain a healthy loan portfolio while upholding Tugende’s customer-centered approach.

Duties, Roles and Responsibilities

  • Manage and monitor a portfolio of client accounts.
  • Track repayments and follow up on overdue accounts promptly and professionally.
  • Engage clients through calls, visits, and meetings to encourage timely settlement.
  • Provide accurate account information and resolve client queries.
  • Negotiate payment plans with clients in line with company policies.
  • Update and maintain client records and collection notes in the system.
  • Prepare daily, weekly, and monthly account status reports.
  • Identify risks early and escalate problem accounts.
  • Uphold ethical collection practices and Tugende’s values.
  • Support onboarding and client education activities when required.

Qualifications, Education and Competencies

See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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Account Manager Agents Job at Tugende

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