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About the Organisation
3 Regional Customer Success Lead jobs at ShareCARD | Apply Now
Uganda
ShareCARD, established in 2022 and headquartered in Kampala, Uganda, is a dynamic technology company focused on enhancing data management for organizations through innovative Software as a Service (SaaS) solutions. Their mission is to simplify and streamline last-mile program data collection, verification, and analysis, empowering organizations to make data-driven decisions and effectively track project outcomes. Founded by Sandra Awilli, ShareCARD has gained recognition for its impactful approach, notably winning the top prize at the 1st EU Global Hackathon between 2020 and 2021.
The company fosters a collaborative work culture that emphasizes innovation and professional growth, offering job opportunities such as Project Manager and Senior Full Stack Developer roles, with flexible work arrangements to suit diverse professional needs. Since its inception, ShareCARD has evolved rapidly, expanding its reach across Uganda and collaborating with notable organizations like NITA-Uganda and Housing Finance Bank to co-create and enhance their solutions.
Their business model centers on providing customizable dashboards and beneficiary cards, bridging online and offline data environments, and serving both private and public sector entities. Guided by core values of integrity, innovation, and social impact, ShareCARD actively engages in corporate social responsibility initiatives aimed at promoting sustainable development and social change. For more information, visit their official website at www.sharecardapp.com.
Are you looking for Management jobs in Uganda 2025 today? then you might be interested in Regional Customer Success Lead jobs at ShareCARD
Full Time
Deadline:
15 Aug 2025
Job Title
3 Regional Customer Success Lead jobs at ShareCARD
ShareCARD
Job Description
Job Title: Regional Customer Success Lead (3 Positions)
Organization: ShareCARD
Location: Field-based in Lango, West Nile, or Acholi Regions (with hybrid support)
Employment Type: Full-Time
Application Deadline: 15th August 2025
At ShareCARD, Customer Success goes beyond technical support — it’s about building trust, promoting adoption, and delivering real, measurable impact for the communities we serve. As we expand our footprint across Uganda, we’re looking for empathetic, adaptable, and locally grounded professionals to ensure our tools translate into practical value on the ground.
Position Overview
As a Regional Customer Success Lead, you will be the key link between our technology and the organizations using it for impact tracking, data management, and real-time resource traceability. Your mission is to help clients fully integrate ShareCARD into their operations, ensure sustained engagement, and uncover opportunities to grow value through training, support, and strategic partnerships.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Ready to Apply?
Submit your application by 15th August 2025.
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How to Apply
What You'll Do
Customer Success & Support
Guide organizations through onboarding and successful setup of ShareCARD tools.
Monitor client engagement and ensure strong user adoption and retention.
Provide proactive, solution-oriented support to maximize customer satisfaction.
User Training & Product Integration
Deliver live product demonstrations and one-on-one user training sessions.
Develop or co-create user guides and learning materials.
Ensure users understand and effectively use the full range of ShareCARD features.
Customer Engagement & Relationship Management
Build strong, trust-based relationships with partner organizations.
Serve as the go-to contact for customer feedback, issues, and escalations.
Collect insights to inform product development and support improvements.
Business Growth & Product Expansion
Identify upsell or cross-sell opportunities within existing customer accounts.
Collaborate with sales and marketing teams to support client outreach and retention strategies.
Support ShareCARD’s mission of maximizing value for local organizations.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications & Experience
Proven experience as a Customer Success Manager, Account Manager, or similar client-facing role.
Solid understanding of customer relationship management and client lifecycle support.
Experience in brand value communication, customer onboarding, and user training.
Background in communications, marketing, business development, or a related field is an asset.
Skills
Excellent communication and interpersonal skills.
Strong organizational and time management capabilities.
Ability to analyze customer data and apply insights to improve user engagement.
Technical proficiency in managing digital platforms and online tools.
Regional Relevance
Fluency in at least one local language relevant to your deployment region (e.g. Luo for Lango/Acholi; Lugbara or Alur for West Nile).
Field experience or cultural knowledge of the region you are applying for is a significant advantage.
Why Join ShareCARD?
Be part of a mission-driven team working at the intersection of technology and community impact.
Contribute to building a tool that helps organizations track, measure, and improve lives across Uganda.
Enjoy a hybrid working model with meaningful field engagement and cross-functional collaboration.
