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Job Summary

Job Title:
Customer Service Officer
Employer:
Premier Credit Limited
Location:
Kampala, Uganda
Country:
Uganda
Contract Type:
Full Time
Job Category:
Customer Service jobs
Number of Positions:
3
Deadline:
Friday, 20 June 2025

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3 Customer Service Officer jobs at Premier Credit Limited | Apply Now

Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Service Officer jobs at Premier Credit Limited

About the Organisation

Premier Credit Limited is a leading microfinance institution committed to promoting financial inclusion by providing accessible and affordable credit solutions to underserved individuals and small businesses across East Africa. With a strong reputation for empowering communities through responsible lending, the company has earned recognition for its customer-centric approach and impactful financial services. Premier Credit fosters a dynamic and inclusive work culture that values employee growth, innovation, and ethical practices, offering diverse job opportunities with flexible work arrangements to attract and retain top talent.

Since its inception, the company has evolved from a small lender into a regional financial powerhouse, leveraging technology and data-driven models to offer innovative loan products and streamline service delivery. With a growing footprint across multiple countries, Premier Credit continues to expand its reach while staying rooted in its core values of integrity, accountability, customer focus, and teamwork. The company actively engages in corporate social responsibility by supporting community development initiatives, promoting financial literacy, and empowering women entrepreneurs. To learn more, visit www.premiercredit.co.ke.

Kampala, Uganda

Full Time

Deadline: 

20 Jun 2025

Job Title

3 Customer Service Officer jobs at Premier Credit Limited

Premier Credit Limited

Job Description

Job Title:    Customer Service Officer (3 No Experience Jobs)

Organisation: Premier Credit

Duty Station: Kampala, Uganda

Duties, Roles and Responsibilities

The person should be in position to:

  • Answer and handle large volumes of inbound calls

  • Handle customer queries & complaints

  • Collect and analyze customer feedback

  • Develop / document knowledge & content

  • Generate sales leads

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Identify and assess customers’ needs to achieve satisfaction

  • Follow communication procedures, guidelines and policies

  • Any other responsibilities as need may arise

3 Customer Service Officer jobs at Premier Credit Limited

SERVICES

COMMERCIAL

SERVICES

INDUSTRIAL

SERVICES

RESIDENTIAL

Qualifications, Education and Competencies

  • Should have a Bachelor’s Degree / Diploma from a recognized institution, preferably in Sales, Marketing, Business Studies or Business Administration.

  • Possess excellent presentation, interpersonal and communication skills.

  • Empathy & Positive attitude

  • Problem solving Skills

  • Familiarity with CRM systems is not a Must, but an added advantage

  • Ability to multitask, prioritize and manage time effectively

  • Content creation, editing & Originality

  • A strong desire to meet and exceed sales targets

  • Creative in solution finding and able to work under pressure with minimum supervision.

Languages Preferred:

  • English & Luganda (A Must). Any additional languages like Runyakitara, Lukhonzo, Lango, Acholi & West Nile will be an added advantage

  • Areas of Residence

  • The ideal candidate must be residing in areas around Kampala District

Remuneration: Attractive.

How to Apply

Interested applicants should address their applications plus CVs to: The Human Resource Manager Premier Credit Limited and send email to jobs@premiercredit.co.ug

Deadline: 20th June 2025

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