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2 Customer Support Officers (Lusoga / Gishu Speakers) jobs at WASSHA Africa Uganda Ltd | Apply Now
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in 2 Customer Support Officers (Lusoga / Gishu Speakers) jobs at WASSHA Africa Uganda Ltd
About the Organisation
WASSHA Africa Uganda, a subsidiary of WASSHA Inc., a Japanese company, is dedicated to providing affordable and sustainable solar-powered energy solutions to underserved communities in Uganda and beyond. With a mission to improve access to clean energy, WASSHA aims to enhance the quality of life for households and micro-businesses in off-grid areas through its innovative pay-as-you-go model. The company has earned a strong reputation for its impactful and cost-effective solutions, recognized for its ability to drive energy access in some of the most challenging environments. WASSHA fosters a collaborative and inclusive work culture, emphasizing professional growth, innovation, and sustainable development.
The company offers various job opportunities in a dynamic and evolving environment, with flexible work arrangements to encourage a healthy work-life balance. Established with the goal of expanding energy access in Sub-Saharan Africa, WASSHA Africa Uganda has grown to become a key player in the renewable energy sector, expanding its reach across multiple African countries. Guided by core values of innovation, sustainability, and social responsibility, WASSHA prioritizes environmental stewardship and community empowerment. Through its corporate social responsibility initiatives, WASSHA actively supports local development, promoting economic opportunities and environmental sustainability. For more information, visit their website at www.wassha.com.
Kampala, Uganda
Full Time
Job Title
2 Customer Support Officers (Lusoga / Gishu Speakers) jobs at WASSHA Africa Uganda Ltd
WASSHA Africa Uganda Ltd
Job Description
Customer Support Officer (Lusoga / Gishu Speakers)
Location: Kampala, Uganda
Organization: WASSHA Africa Uganda Ltd
Reports to: Customer Support Leader
Number of Positions: 2
Application Deadline: 14th November 2025
Role Overview
The Customer Support Officer (CSO) serves as the key link between WASSHA and its customers or agents, ensuring timely communication, effective problem-solving, and consistent support to drive customer satisfaction and business growth.
The CSO will work closely with Marketing Representatives (MRs) in the field to improve agent performance, address customer issues, and contribute to overall sales growth.
Duties, Roles and Responsibilities
1. Customer and Agent Support
Communicate directly with agents/customers to understand their sales performance and challenges.
Analyze sales trends and provide insights or advice to help agents increase sales.
Explain WASSHA’s policies, values, and product information to enhance agent understanding and engagement.
Handle incoming customer calls, troubleshoot issues, and ensure timely resolution.
Report and follow up on customer feedback or issues until they are fully resolved.
2. Supporting Marketing Representatives (MRs)
Provide timely support to field MRs by addressing their queries and assisting with assigned tasks.
Monitor MR task completion and provide reminders or progress updates as needed.
Collaborate with MRs throughout their workday to ensure successful execution of daily objectives.
3. Systems and Reporting
Utilize WASSHA systems such as the Sales Dashboard, Google Maps, and MR task management tools to:
Update agent sales history
Issue commissions
Track MR performance and field progress
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in any discipline.
Minimum 1 year of experience working in a call center or customer service environment.
Strong understanding of customer service principles and practices.
Basic computer proficiency, including spreadsheets and typing skills.
Good communication, problem-solving, and relationship management abilities.
Language Requirements
For Lusoga position: Fluency in English, Luganda, and Lusoga (additional languages such as Lulamoji are an advantage).
For Gishu position: Fluency in English, Luganda, and Gishu (additional languages such as Samia or Lugwere are an advantage).
How to Apply
Interested candidates should send their CV, Application Letter, and Academic Transcripts (in PDF format) to:
Deadline: 14th November 2025, 18:00 (EAT)
Note: Early applications will be reviewed on a rolling basis.
Please indicate the job title (e.g., Customer Support Officer – Lusoga or Customer Support Officer – Gishu) in the subject line of your email.
