2 Customer Relations Officer job at Lancet Laboratories Uganda | Apply Now

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.

• Meet set quantitative and qualitative targets

• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution

• Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

• Adhere to the steps outlined from the selling skills tool.

• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.

• Ensure that there is a return on investment in sales activities

• Develop a territory action plan to execute with proficiently on the agreed upon targets.

• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department

Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.

• Build & maintain relationships with key employees among our customers.

• Track and monitor the customer needs throughout their journey.

• Act as point of contact for compliments and complaints and manage appropriately.

• Ensure both the company and clients adhere to contract terms i.e SLA.

• Attend company sponsored events such as doctor conferences and meetings.

• Contributing to the development of marketing strategies.

• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.

Business development

• Reach out to customer leads through cold calling

• Advise clients on creating profitable business by advising on the policies around our SLA’s.

• Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.

Other

• Maintain or update business databases to ensure correct and accurate information.