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About the Organisation
2 Customer Relations Officer job at Lancet Laboratories Uganda | Apply Now
Kampala, Uganda
Lancet Lab Uganda is a premier medical diagnostics service provider committed to delivering accurate, timely, and affordable laboratory services, with a mission to enhance healthcare outcomes through high-quality diagnostics and patient-centered care. Renowned for its excellence and reliability, the lab is part of the internationally acclaimed Lancet Laboratories group, earning widespread recognition for maintaining global standards and accreditations in clinical pathology.
Lancet Lab Uganda nurtures a professional and ethical work culture that values continuous learning, integrity, and teamwork, offering its employees a supportive environment with growth opportunities across medical, technical, and administrative roles. Since its establishment, the company has steadily expanded its network and services, evolving with advancements in medical technology and best practices to meet the diverse needs of hospitals, clinics, and patients nationwide. Its innovation-driven model leverages cutting-edge laboratory systems, digital reporting, and quality assurance protocols to ensure precise diagnostics.
With multiple branches and collection points across Uganda, Lancet Lab maintains a strong presence and continues to broaden its reach. The company’s operations are anchored on core values of quality, confidentiality, professionalism, and compassion. As part of its corporate social responsibility, it supports health awareness campaigns, medical camps, and subsidized testing programs to improve community health. For more information, visit https://www.lancet.co.ug.
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Customer Relations Officer job at Lancet Laboratories Uganda
Full Time
Deadline:
10 Apr 2025
Job Title
2 Customer Relations Officer job at Lancet Laboratories Uganda
Lancet Laboratories Uganda
Job Description
Job Title: Customer Relations Officer (2 Fresher Jobs)
Organisation: Lancet Laboratories Uganda
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested applicants should submit their Application, CV, certified ID copy, qualifications.
To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hr@lancet.co.ug Short listed candidates will be required to undergo background checks and assessments.
Deadline: 10th April 2025
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How to Apply
Sales
Sell/Promote Lancet Uganda services as per the assigned target set.
Meet set quantitative and qualitative targets
Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution
Identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
Adhere to the steps outlined from the selling skills tool.
Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.
Ensure that there is a return on investment in sales activities
Develop a territory action plan to execute with proficiently on the agreed upon targets.
Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department
Marketing
Promote marketing communications related to the various services we offer through the marketing material provided.
Build & maintain relationships with key employees among our customers.
Track and monitor the customer needs throughout their journey.
Act as point of contact for compliments and complaints and manage appropriately.
Ensure both the company and clients adhere to contract terms i.e SLA.
Attend company sponsored events such as doctor conferences and meetings.
Contributing to the development of marketing strategies.
Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tactics.
Business development
Reach out to customer leads through cold calling
Advise clients on creating profitable business by advising on the policies around our SLA’s.
Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.
Other
Maintain or update business databases to ensure correct and accurate information.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum holder of Bachelors Degree in Bio Chemistry or Science related degree
Relevant experience.
Minimum of 1 to 2 Years Relevant Working Experience in Similar Role
Willingness to work upcountry.
Competencies required for the Job
Analytical processes and services
Attention to detail
Business numeracy
Excellent communication skills
Confidentiality Sensitivity
Flexibility
Interpersonal skills
Self-management
Basic Accounting skills
