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10 Call Centre Agent Temporary contract jobs at African Clean Energy (ACE) | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in 10 Call Centre Agent Temporary contract jobs at African Clean Energy (ACE)
About the Organisation
The African Center of Excellence in Bioinformatics & Data Sciences (ACE) is committed to advancing scientific knowledge and innovation in the fields of bioinformatics and data sciences across Africa. With a strong reputation for pioneering research and education, ACE is recognized for its role in training the next generation of bioinformaticians, data scientists, and healthcare professionals, helping to bridge the gap between science and technology on the continent.
The center fosters a collaborative work culture where creativity, innovation, and continuous learning are highly valued, offering its employees a dynamic and supportive environment to thrive in. As part of its commitment to global and regional development, ACE regularly posts job opportunities in various research, academic, and operational fields, offering flexible work arrangements to accommodate a diverse workforce.
Founded as part of an initiative to address the growing demand for bioinformatics expertise in Africa, ACE has grown to become a key player in the global bioinformatics landscape, partnering with academic institutions, governments, and industry leaders. Its business model focuses on research excellence, capacity building, and providing solutions to health and agricultural challenges through advanced data science techniques. With a growing network of experts and students, ACE's impact is continuously expanding across Africa and beyond.
The center upholds core values of excellence, innovation, collaboration, and integrity in all its endeavors. In its pursuit of social responsibility, ACE engages in numerous community-driven initiatives, contributing to the advancement of public health and sustainable development. For more information, visit www.acebiogroup.com.
African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.
Job Title
10 Call Centre Agent Temporary contract jobs at African Clean Energy (ACE)
African Clean Energy (ACE)
Job Description
Job Title: Call Centre Agent Temporary contract (6 months) (10 Positions)
Organisation: African Clean Energy (ACE)
Duty Station: Kampala, Uganda
Directly Reports to: Consumer Finance Team Lead
Why Join Us?
Be part of a mission-driven company that is making a real difference in the world.
Work with a talented and passionate team dedicated to innovative solutions for clean energy access.
Opportunities for professional growth and development.
Duties, Roles and Responsibilities
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
Resolve incorrect contact details and update with the correct information
Conduct customer training for stove usage
Conduct customer training for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM
Any other tasks assigned deemed necessary by management.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
At least a Diploma or equivalent qualification in Customer relations, Sales, Marketing, or any business related field.
Proven experience in Telemarketing or similar role preferably in renewable energy.
Recommendation and Residence letter from LC 1 Office.
Excellent communication, interpersonal, and negotiation
Proven ability to achieve targets and deliver results consistently
Self-motivated, proactive, and able to work independently
Results-driven with the ability to focus on achieving set objectives and goals.
Must be a native of the location applied for.
Ability to speak and communicate in the local language he/she is applying for.
Willingness to travel frequently and work flexible hours
Personal Attributes:
Passionate about making a positive impact in communities.
High level of integrity and professionalism.
Self-motivated with a strong sense of initiative.
Ability to work under pressure and meet tight deadlines.
Culturally sensitive and able to work effectively in diverse environments.
NB: African Clean Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
Please send your application Letter clearly stating in the location your are apply for in the email subject, CV, Copies of academic documents and copy of National ID to careersuganda@africancleanenergy.com
