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Custodial Services Supervisor job at Centenary Bank | Apply Now
Are you looking for administrative jobs in Uganda 2025 today? then you might be interested in Custodial Services Supervisor job at Centenary Bank
About the Organisation
Centenary Bank, established in 1983 as a credit trust of the Uganda National Lay Apostolate, has evolved into Uganda's leading commercial microfinance bank, serving over 3 million customers with an asset base of UGX 6.3 trillion. The bank's mission is to provide appropriate financial services, particularly microfinance, to all people, especially in rural areas, in a sustainable manner and in accordance with the law.
Renowned for its commitment to financial inclusion and innovation, Centenary Bank has been recognized as the "Best Bank" at the 30th Global Finance Awards and named Uganda’s Most Admired Financial Services Brand. The bank fosters a dynamic and inclusive work culture, employing more than 3,000 staff and offering various career opportunities through its dedicated job portal.
Over the years, Centenary Bank has expanded its reach with 81 branches, 209 ATMs, over 7,400 agents, and several digital channels, including CenteMobile banking and CenteOnline banking, ensuring accessibility nationwide. Embracing innovation, the bank invested $15 million in a state-of-the-art core banking system, Flexcube, to enhance efficiency and customer experience.
Upholding core values of integrity, customer focus, and excellence, Centenary Bank actively engages in corporate social responsibility initiatives, focusing on education, health, environment, and social missions, contributing significantly to Uganda's socio-economic development. For more information, visit their official website at www.centenarybank.co.ug
Centenary Bank is a leading Commercial Microfinance Bank serving over a third of the banking population with services that can be accessed across 80 branches, 191 ATMs and over 5,200 CenteAgents and other digital platforms.
Kampala, Uganda
Full Time
Job Title
Custodial Services Supervisor job at Centenary Bank
Centenary Bank
Job Description
Job Title: Custodial Services Supervisor
Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Manager Custodial Services
Duties, Roles and Responsibilities
Business
Contribute to development of the custodial services strategy and recommend initiatives that enhance client relationships
Conduct annual process review for improvement through analysis and optimization of custodial processes to enhance efficiency and customer satisfaction
Collaborate with other support and back-office units and ensure that the service provided is as per approved standards
Collaborate with Product Development, Marketing and Branding and Communication to ensure that customers from this segment are offered the solutions according to their needs
Recommend changes in offerings, processes, and products to meet the customer expectations.
Reporting & Compliance
Develop periodic reports to the Board of trustees and ensure adherence to regulatory reporting guidelines
Prepare annual budget and budget forecast and monitor monthly performance of the assigned custodial Business
Ensure adherence to regulatory requirements (BOU, URBRA, CMA), industry standards and ensure all risks associated with custodial services are mitigated
Sales
Spearhead the development and implementation of new Custody Services products and identify opportunities for growth and expansion of custodial services
Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined business objectives
Support in developing and preparing standard proposals and presentations for banking services that will be pitched to potential clients
Provide guidance to the sales team and support the team to grow and manage portfolios though cross selling, relationship management and resolving customer queries in a timely manner.
Support in the onboarding of retirement (Defined and contributory) schemes, and unit trusts.
Train and mentor branch staff and relationship managers on Custodial products and services
Customer Relationship Management
Build and maintain relationships with clients and beneficiaries, understanding their needs and preferences.
Act as an RM for the assigned portfolio of managed umbrella schemes, retirement schemes and unit trusts.
Work closely with client relationship teams and internal stakeholders to provide the best customer experience to boost utilization of products and solutions under Custodial Business
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Degree in commerce, business administration or rated business course and Professional qualification in any of the following ACCA, CPA, CMFC
Certificate in Trustee Training Programme
Knowledge of pension scheme administration and fund management services
Business Development, Relationship Management and Customer Service Skills
Good understanding of statutory and regulatory requirements of corporate governance, business, and banking operations
Required Experience and Competences:
Minimum of five (5) years Banking Experience – Three (3) of which MUST be in Custodial Services
2 years’ experience in operations of Custodial Services
Required Skills:
Delivering Customer Expectations
Relationship Management
Negotiation Skills
Relating and Networking
Understand data and providing solutions
Writing and Reporting
Financial and business acumen
Communication and interpersonal Skills
Analytical skills
How to Apply
If you are interested in joining a dynamic team in a fast-paced work environment and meet fully the requirements above, please:
Download an application form, Click Here
Fill the form and attach an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees.
E-mail the above to: Talent_sourcing@centenarybank.co.ug
Note: Only shortlisted candidates will, be contacted.
Deadline: 7th March 2025
