Administrator job at Baikal Medical Tourism | Apply Now

Operations & Coordination

• Oversee day-to-day administrative operations of the business

• Coordinate appointments, procedures, and travel arrangements for international patients

• Manage communication between patients, hospitals, and third-party service providers (transportation, accommodation, interpreters, etc.)

• Ensure proper documentation and records for all patient journeys

Client Support & Communication

• Serve as the primary point of contact for clients from inquiry to post-treatment follow-up

• Provide clear, empathetic, and culturally sensitive communication to patients and families

• Handle patient queries promptly and professionally

Vendor & Partner Management

• Maintain strong relationships with hospitals, clinics, physicians, and service providers

• Negotiate service agreements and ensure timely coordination with medical partners

• Track service-level performance and report inconsistencies or issues

Compliance & Quality Control

• Ensure all medical procedures and patient handling adhere to ethical standards and local/international regulations

• Safeguard client confidentiality and data privacy

Reporting & Admin

• Prepare regular reports on patient cases, revenue, partner performance, and operational KPIs

• Manage billing, invoicing, and basic financial tracking in collaboration with the finance team

• Assist in developing and refining SOPs for operational efficiency