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Assistant Relationship Manager Advantage Banking job at KCB Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for bank jobs in Uganda 2025 today? then you might be interested in Assistant Relationship Manager Advantage Banking job at KCB Bank
About the Organisation
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
KCB Bank is a leading financial institution in East Africa, offering a wide range of banking services to individuals, businesses, and corporations. The bank is committed to providing innovative financial solutions and excellent customer service to its clients.
Job Title
Assistant Relationship Manager Advantage Banking job at KCB Bank
KCB Bank
Job Description
The Assistant Relationship Manager Advantage Banking will work closely with the Advantage Relationship Manager to provide quality customer service and maintain client relationships. The role involves cross-selling banking products, managing customer documentation, adhering to compliance standards, and supporting portfolio management. The position requires strong communication skills, a customer-centric approach, and a thorough understanding of the bank’s products and services.
Duties, Roles and Responsibilities
Provide the Advantage Relationship Manager with leads and cross-selling opportunities.
Explain credit loan facility options and qualifying criteria to customers.
Assist customers in completing credit application requirements.
Cross-sell banking products to customers within the portfolio.
Deliver excellent customer service by adhering to service standards.
Drive customer retention through onboarding, visits, relationship management, and interventions.
Educate customers on bank products, services, and their rights as per Consumer Protection Guidelines.
Process customer documents for account opening, facilities, and other instructions as per laid-down procedures.
Handle customer loan queries and communicate approval or decline of credit loan facilities.
Maintain accurate and up-to-date customer records.
Monitor and process account-related documentation, ensuring transaction completion.
Adhere to Know Your Customer (KYC) policies and guidelines.
Manage credit and operational risk in account opening and loan processing.
Ensure compliance with audit/risk parameters for advantage banking processes.
Resolve audit and risk findings within the portfolio in a timely manner.
Motivate and support credit applications in line with the bank’s credit policies and practices.
Customer Focus
Assertiveness
Interpersonal Sensitivity
Excellent Planning and Organizational Skills
Strong Communication Skills (Verbal and Written)
Problem Solving and Analytical Skills
Presentation Skills
High Integrity
Team Player
Understanding of the bank’s products, services, and policies.
Familiarity with retail banking objectives, sales growth, and cost control.
Knowledge of relevant regulations and market dynamics.
Portfolio management skills.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in a business-related field.
Minimum of 4 years of related experience.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
High level of integrity and teamwork orientation.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online. To apply, please click on the "Apply" button below.
