Workshop Manager job at The Recruiters | Apply Now

Operational Management

• Daily Operations Oversight: Supervise and coordinate the day-to-day activities within the workshop to ensure optimal workflow.

• Resource Allocation: Ensure that all necessary resources, including materials, tools, and equipment, are available and properly maintained.

• Inventory Management: Manage inventory levels of materials and spare parts, placing orders when necessary to prevent shortages.

Staff Management

• Team Supervision: Lead and manage the workshop team, including technicians, mechanics, and support staff.

• Recruitment and Training: Hire new staff as needed and provide training to ensure the team has the necessary skills and knowledge.

• Performance Evaluation: Conduct performance reviews and provide feedback to staff, encouraging professional development.

Maintenance and Repairs

• Technical Oversight: Oversee all repair and maintenance activities, ensuring they are completed efficiently and to a high standard.

• Quality Control: Implement and monitor quality control processes to ensure all work meets established standards.

• Equipment Maintenance: Schedule and oversee regular maintenance of workshop equipment to prevent breakdowns and ensure longevity.

Health and Safety

• Safety Compliance: Ensure the workshop complies with all health and safety regulations and standards.

• Safety Training: Conduct regular safety training sessions for staff and ensure they are aware of and follow safety protocols.

• Incident Management: Handle any accidents or incidents promptly and effectively, conducting investigations and implementing corrective actions as needed.

Customer Service

• Customer Interaction: Interact with customers to understand their needs, provide updates on work progress, and ensure customer satisfaction.

• Service Documentation: Maintain accurate records of all services provided, including customer information, work performed, and parts used.

• Complaint Resolution: Address and resolve any customer complaints or issues promptly and professionally.