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Kampala, Uganda



January 31, 2024 at 2:00:00 PM

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About the Organisation

Jibu, Inc is a for-profit social enterprise that prioritizes impact in our communities. Our hybrid approach stimulates responsible economic growth and independence. Through local entrepreneurship we produce safe drinking water as well as supply other essential products like LPG (Liquified Petroleum Gas) and fortified porridge and sell them at affordable prices in the communities served. While drinking water is our immediate focus, our ultimate goal is to launch a network of independent franchise owners who, with high visibility retail storefronts and proven business acumen, are poised to revolutionize the African landscape while paving the way for developed world resources to become more effectively deployed in emerging markets.

The Jibu ecosystem is made of Jibu, Inc (founding franchisor), Jibu Area Master Franchisors (AMFs), and Jibu Franchisees.

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Job Title

Vice President of Operations job at Jibu

Job Description

Internal Interfaces:
• Country Leads/ Directors
• Executive Team
• Production and Quality Head
• Finance department
• IT head
• Supply Chain Lead

External Interfaces:
• Jibu franchisees & franchise staff
• Area Master Franchisees
• Jibu customers.
• Key stakeholders.

Job Purpose:
The Vice President of Operations will be responsible for overseeing and optimizing our organization's day-to-day operations, ensuring growth, efficiency, productivity, and quality across all countries. The VP of Operations will play a key role in implementing strategic initiatives, ensuring consistency in brand standards, driving overall operational excellence and contributing to the overall success of the company

Duties and Responsibilities

Duties & Responsibilities:

Managing Country Directors

  • Act as their primary point of contact offering support, guidance, and leadership to ensure they achieve set targets.

  • Develop and implement strategies to support the growth and achieve set volume targets the different countries.

  • Provide leadership and guidance to effectively manage the franchise network, ensuring adherence to brand standards, operational procedures, and quality control.

  • Enforce operational policies and procedures to maintain brand integrity and customer experience.

  • Implement and monitor key performance indicators (KPIs) to track and improve business performance.

  • Enforce compliance to Franchise Agreements and related policies

  • Conduct data analysis to determine ROI for initiatives as well as trends to generate insights for improvement

  • AMF Support

  • Own the AMF partner relationship after handover from business development

  • Consolidate all tools used at JibuCo and tailor-make them for the AMF Partner to support efficient operations

  • Work with finance and AMF partner to develop optimal product mix and product pricing

  • Work closely with finance to manage AMF invoicing

  • Work with Supply Chain Lead and IT Head and Global Engineer to ensure adequate support for the AMFs and quality service

Operational Strategy and Oversight:

  • Collaborate with executive leadership to develop and execute operational strategies that align with the company's goals and objectives.

  • Provide vision and direction for operational excellence, identifying opportunities for process improvement and cost optimization.

  • Implement processes and systems to streamline operations and enhance the overall efficiency of the franchise model.

Training and Development:

  • Oversee the development and delivery of training and certification programs for franchisees and their staff.

  • Develop and execute a system to track and improve training efficacy

Financial Management:

  • Collaborate with finance and accounting teams to develop and manage budgets.

  • Analyze financial performance of each country and provide recommendations for optimizing profitability.

  • Lead the Country Directors to achieve EBITDA targets

Team Management:

  • Lead and mentor a high-performing operations team of Country Directors, fostering a culture of accountability, collaboration, and continuous improvement.

  • Build and develop a strong, motivated team capable of meeting current and future business needs.

  • Personal engagement for company growth:

  • Be a supportive, dynamic, and flexible team member

  • Do not wait to be assigned a task but hunt for opportunities to bring improvements and support others

  • Be honest, reliable, and dedicated

  • Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Key Performance Indicators

  • Franchisee Satisfaction Score – 80%

  • Franchise Growth (Same Store Growth) – Achieve set volume targets

  • Compliance with Brand Standards (Best of Jibu score): - 80%

  • Training Effectiveness: Training completion rates and post-training

  • a. assessments

  • Customer satisfaction scores / Net Promoter Score – 70% Promoters

  • Technology Adoption: Speed of adoption of IT solutions in the JibuCo and franchise operations.

  • Country profitability / EBITDA

  • Financial Performance of Franchise Network:

  • Average operational costs per franchise location – declining trend.

  • Average revenue and profitability per franchise location – growing

  • trend.

  • Supervision Received: This position works highly autonomously and reports directly to the COO

  • Management Responsibility: Country Leads/ Directors and Area Master Franchisees

Qualifications and Competencies

Experience Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.

  • Proven experience in a senior leadership role overseeing operations within a comparable industry.

  • Strong analytical and problem-solving skills with a focus on continuous improvement.

  • Excellent communication and interpersonal skills, with the ability to influence and motivate cross-functional teams.

  • Data analysis

  • Demonstrated success in strategic planning, execution, and achieving operational goals.

  • Strategic thinker with the ability to translate strategy into actionable operational plans.

  • In-depth knowledge of marketing and sales, quality control, and process optimization.

  • Proven financial acumen and experience managing budgets.

  • Ability to thrive in a fast-paced, dynamic environment and drive positive change.

  • Experience in franchise operations, with understanding of franchise best practices

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How to Apply

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