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Duties & Responsibilities:

Managing Country Directors

• Act as their primary point of contact offering support, guidance, and leadership to ensure they achieve set targets.

• Develop and implement strategies to support the growth and achieve set volume targets the different countries.

• Provide leadership and guidance to effectively manage the franchise network, ensuring adherence to brand standards, operational procedures, and quality control.

• Enforce operational policies and procedures to maintain brand integrity and customer experience.

• Implement and monitor key performance indicators (KPIs) to track and improve business performance.

• Enforce compliance to Franchise Agreements and related policies

• Conduct data analysis to determine ROI for initiatives as well as trends to generate insights for improvement

• AMF Support

• Own the AMF partner relationship after handover from business development

• Consolidate all tools used at JibuCo and tailor-make them for the AMF Partner to support efficient operations

• Work with finance and AMF partner to develop optimal product mix and product pricing

• Work closely with finance to manage AMF invoicing

• Work with Supply Chain Lead and IT Head and Global Engineer to ensure adequate support for the AMFs and quality service

Operational Strategy and Oversight:

• Collaborate with executive leadership to develop and execute operational strategies that align with the company's goals and objectives.

• Provide vision and direction for operational excellence, identifying opportunities for process improvement and cost optimization.

• Implement processes and systems to streamline operations and enhance the overall efficiency of the franchise model.

Training and Development:

• Oversee the development and delivery of training and certification programs for franchisees and their staff.

• Develop and execute a system to track and improve training efficacy

Financial Management:

• Collaborate with finance and accounting teams to develop and manage budgets.

• Analyze financial performance of each country and provide recommendations for optimizing profitability.

• Lead the Country Directors to achieve EBITDA targets

Team Management:

• Lead and mentor a high-performing operations team of Country Directors, fostering a culture of accountability, collaboration, and continuous improvement.

• Build and develop a strong, motivated team capable of meeting current and future business needs.

• Personal engagement for company growth:

• Be a supportive, dynamic, and flexible team member

• Do not wait to be assigned a task but hunt for opportunities to bring improvements and support others

• Be honest, reliable, and dedicated

• Bring the energy and stamina to go far with Jibu and join us in building a unique success story

Key Performance Indicators

• Franchisee Satisfaction Score – 80%

• Franchise Growth (Same Store Growth) – Achieve set volume targets

• Compliance with Brand Standards (Best of Jibu score): - 80%

• Training Effectiveness: Training completion rates and post-training

• a. assessments

• Customer satisfaction scores / Net Promoter Score – 70% Promoters

• Technology Adoption: Speed of adoption of IT solutions in the JibuCo and franchise operations.

• Country profitability / EBITDA

• Financial Performance of Franchise Network:

• Average operational costs per franchise location – declining trend.

• Average revenue and profitability per franchise location – growing

• trend.

• Supervision Received: This position works highly autonomously and reports directly to the COO

• Management Responsibility: Country Leads/ Directors and Area Master Franchisees