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About the Organisation
Transaction Banking Officer job at Cairo Bank Uganda | Apply Now
Kampala, Uganda
Cairo Bank Uganda Limited is a prominent financial institution with a mission to provide innovative, customer-centric banking solutions that drive economic growth and financial inclusion in Uganda. Known for its strong reputation for reliability, integrity, and personalized service, the bank has earned recognition as one of the leading players in the Ugandan banking sector. Cairo Bank prides itself on fostering a collaborative and supportive work culture, offering employees opportunities for professional development and growth within an inclusive environment.
The bank's history dates back to its establishment in 1995, and over the years, it has evolved by introducing advanced digital banking services and expanding its branch network to serve a larger customer base. Its business model focuses on offering a wide range of retail and corporate banking services, such as savings accounts, loans, and trade finance, with a strong emphasis on leveraging technology to enhance customer experience.
Cairo Bank Uganda has an extensive presence across the country, catering to individuals, SMEs, and large enterprises. Core values of trust, innovation, integrity, and customer focus are at the heart of the bank's operations, while its corporate social responsibility initiatives include supporting education, health, and community development programs. Cairo Bank Uganda’s website is www.cairobank.co.ug.
Are you looking for Bank jobs in Uganda 2025 today? then you might be interested in Transaction Banking Officer job at Cairo Bank Uganda
Full Time
Deadline:
11 Sept 2025
Job Title
Transaction Banking Officer job at Cairo Bank Uganda
Cairo Bank Uganda
Job Description
Job Title: Transaction Banking Officer
Organisation: Cairo Bank Uganda
Duty Station: Kampala, Uganda
Reports to: Manager, Products, Innovation & Transactional Banking
Job Summary:
Responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at recruitment@cbu.co.ug not later than 5pm, Thursday, 11th September 2025.
Deadline: 11th September 2025
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How to Apply
Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
Any other duties assigned by the supervisor in line with the role.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A Bachelor’s degree, preferably in a business-related field.
Experience.
Minimum of 2 years’ experience in the Banking Industry
Knowledge of Branch processes and procedures
Knowledge of bank products, services and policies and procedures.
Skills And Competencies.
Customer centricity and a good understanding of the sales process
Excellent planning and organisation, and interpersonal skills
Problem-solving and analytical and reporting writing skills
High Level of integrity
Creating and innovating
Learning and researching
