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Tour Coordinator at H & W Signature Journeys Ltd | Apply Now
Are you looking for Hospitality jobs in Uganda 2025 today? then you might be interested in Tour Coordinator at H & W Signature Journeys Ltd
About the Organisation
Kampala, Uganda
Full Time
Job Title
Tour Coordinator job at H & W Signature Journeys Ltd
H & W Signature Journeys Ltd
Job Description
Job Description: Tour Coordinator at H & W Signature Journeys Ltd
Position Overview
The Tour Coordinator will support the operations and reservations team at H & W Signature Journeys in delivering seamless luxury safari experiences across East Africa. This position requires a highly organized and service-oriented professional who can plan itineraries, manage travel logistics, coordinate with suppliers, and service providers, and ensure an exceptional client journey from start to finish.
Duties, Roles and Responsibilities
Operational & Reservations Support
Assist in making hotel and lodge reservations, securing permits, coordinating transportation for all clients, and ensuring compliance with local regulations.
Support itinerary preparation and ensure all arrangements meet the company’s luxury service standards and tailored to client needs.
Prepare and update tour files with client details, bookings, and supplier confirmations. Itinerary Planning & Logistics
Work closely with suppliers, vendors, service providers, and local partners to deliver premium services.
Client Relations & Communication
Receive and respond to client inquiries under close supervision.
Draft professional correspondence to clients, partners, suppliers and service providers.
Ensure clients receive timely pre-departure information, updates, and travel support.
Serve as the primary contact for clients before, during, and after their safari.
Deliver on-site assistance and ensure all client concerns are addressed promptly.
Collect and analyze client feedback to improve future experiences.
Financial & Administrative Management
Support in compiling invoices and tour expenditure reports for all tours.
Maintain accurate records of bookings, invoices, and client payments.
Track supplier payments and manage tour-related petty cash.
Maintain accurate financial and operational records.
Coordination & Reporting
Prepare and submit monthly operations reports and weekly updates about daily company operations to the Managing Director.
Coordinate with the tour guides in the field to monitor the ongoing tours to ensure smooth operations.
Support post-tour evaluations and client feedback follow-ups.
With support from the managing director, resolve logistical issues and client concerns quickly and professionally.
Support the development of new tour packages and destination options.
Marketing & Business Development
Contribute to the design and promotion of new luxury safari packages.
Assist in developing marketing strategies to attract new clients.
Research new destinations and activities to expand company offerings.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Tourism and Hospitality, Business administration, Marketing, Public Relations or related field.
Experience in tour coordination, hospitality, or reservations is desirable.
Strong organizational and multitasking skills, with the ability to meet tight deadlines.
Excellent interpersonal and communication skills, both written and spoken.
Proficiency in Microsoft Office and relevant travel management software.
Knowledge of East African tourism destinations, attractions, and logistics.
Fluency in English; knowledge of additional languages is an advantage.
Fresh graduates are encouraged to apply.
Personal Attributes
Integrity, reliability, and professionalism in all client and partner interactions.
Flexibility and adaptability to changing schedules and unexpected situations.
Strong problem-solving skills and attention to detail.
Passion for travel, luxury services, and client satisfaction.
How to Apply
Interested candidates are invited to submit the following:
An updated CV/Resume with 3 Referees, A cover letter and Copies of academic transcripts or certificates. Applications should be addressed to:
The Managing Director, H & W Signature Journeys Ltd.
Email: info@hwsignaturejourneys.com; Not later than 30th August 2025.
