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Full-time
Tour Consultant Team Leader – Tour Operations (Mombasa) Job at ATL Global Business
ATL Global Business
Job Description
Our client is a leading destination management company with a strong presence across East and Southern Africa. They are recognized for delivering high-quality, tailor-made travel experiences supported by deep destination expertise, strong supplier partnerships, and a commitment to service excellence.
We are seeking a dynamic and experienced Team Leader to guide and inspire a team of Tour Consultants. This role is central to ensuring seamless service delivery, efficient booking processes, and high levels of client satisfaction while driving team performance and operational excellence.
Duties, Roles and Responsibilities
- Lead, coach, and motivate a team of Tour Consultants to deliver exceptional service
- Oversee daily reservations operations, including workload planning and performance monitoring
- Ensure timely and accurate preparation of quotations, bookings, and travel documentation
- Build and maintain strong relationships with agents, partners, and key stakeholders
- Manage bookings within Tourplan, ensuring accuracy in costing, margins, and invoicing
- Support revenue optimization through effective margin management and supplier negotiations
- Handle complex itineraries, escalations, and VIP client requests professionally
- Coordinate team schedules, performance reviews, and ongoing development initiatives
- Ensure smooth operational handovers and adherence to booking timelines
- Deliver timely responses to client requests and efficient turnaround of quotations
- Maintain high levels of accuracy in bookings and documentation
- Drive strong booking conversion and revenue performance
- Ensure smooth, compliant, and efficient booking processes
- Foster high customer satisfaction and positive agent feedback
- Build and maintain a high-performing, accountable, and motivated team
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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