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Full-time
KYC Manager Job at Savanna Fibre
Savanna Fibre
Job Description
Savanna Fibre is seeking a KYC Manager to lead and manage the end-to-end KYC function across customer onboarding and lifecycle management within the telecom business. The role ensures compliance with AML/CFT regulations, telecom regulatory requirements, and internal policies. The manager will be responsible for optimizing customer experience, operational efficiency, and fraud risk mitigation across mobile and SIM registration services.
Duties, Roles and Responsibilities
- Oversee customer onboarding, SIM registration compliance, verification, periodic reviews, and remediation activities.
- Ensure adherence to defined service level agreements (SLAs) and turnaround times.
- Drive continuous improvement initiatives to enhance efficiency and scalability of KYC processes.
- Ensure full compliance with applicable regulatory frameworks (e.g., Bank of Uganda, Financial Intelligence Authority, telecom regulatory requirements).
- Maintain up-to-date procedures aligned with AML/CFT, sanctions screening, and PEP (Politically Exposed Person) requirements.
- Support internal and external audits and ensure timely closure of audit findings.
- Implement risk-based approaches to customer due diligence (CDD/EDD).
- Identify, assess, and mitigate risks related to fraud, identity theft and financial crimes.
- Escalate high-risk cases and provide recommendations for action.
- Manage, coach, and develop a team of KYC analysts and team leads.
- Set performance targets and monitor productivity, quality, and compliance metrics.
- Identify training needs and implement structured capability development programs.
- Collaborate with internal stakeholders (Compliance, Legal, IT, Commercial & Customer Experience).
- Act as the escalation point for complex KYC and onboarding issues.
- Support product and digital teams in embedding KYC controls into new services.
- Produce and present management information (Ml) and dashboards for governance forums.
- Monitor KPIs and drive performance improvements.
- Ensure proper documentation and audit trails for all KYC activities.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://savannafibre.com/jobs/kyc-manager/
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