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Test Day Delivery Coordinator job at British Council | Apply Now

Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Test Day Delivery Coordinator job at British Council

Kampala, Uganda

Full-time

Deadline: 

February 20, 2024 at 2:00:00 PM

About the Organisation

The British Council Uganda is part of the global British Council network, an organization dedicated to fostering cultural relations and educational opportunities. It works to build connections, understanding, and trust between people in the UK and other countries through arts and culture, education, and the English language.

The British Council Uganda's commitment to creating opportunities and building connections has a significant impact on the country's educational and cultural landscape, making it a key player in Uganda's development and international engagement.

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Job Title

Test Day Delivery Coordinator job at British Council

Job Description

The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

Duties and Responsibilities

  • Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.

  • Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.

  • Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.

  • Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications.

  • Proactively work with Operations Managers to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. (Complaints focused on test day incidents).

  • Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

  • Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.

  • Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.

  • Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon

Qualifications and Competencies

  • Experience working in a busy operational environment delivering high levels of customer service.

  • Ability to ensure compliance, risk, and security standards are monitored and maintained.

  • Ability to use financial systems and processes to ensure timely deliverance and compliance of financial reports.


Minimum requirements:

  • University degree in any subject or relevant qualification


Desirable:

  • Experience of supporting delivery of computer-based exams

  • Experience working on finance and accounting related tasks.

  • Experience working in Exams.


Further Information

  • Pay Band – BRC-4-F

  • Salary: UGX 3 398 336,00 per month plus benefits

  • Contract Type – Two (2) Years Fixed Term

  • Department: Exams

  • Location: Kampala, Uganda

  • Language requirements: Fluency in written and spoken English language is required.

  • Role holder must have existing rights to live and work in the country the role is based.

  • Closing Date – 15 February 2024 applications will close 23:59 South Africa Time

Enroll for CPA Uganda Course

How to Apply

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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