Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
Related Jobs
Job Summary
Job Title:
Test Day Delivery Coordinator
Employer:
British Council
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Tuesday, 20 February 2024
Share this Job
Test Day Delivery Coordinator job at British Council | Apply Now
Kampala, Uganda
The British Council is a renowned international organization dedicated to fostering cultural exchange, education, and opportunities that strengthen relationships and build trust between the UK and other nations. With a solid reputation as a global leader in education and cultural engagement, the British Council is recognized for its positive impact on society, driving change through learning and cultural collaboration.
The organization fosters a supportive work culture that values creativity, innovation, and the personal growth of its employees, offering diverse career opportunities across the world with flexible working arrangements. Established in 1934, the British Council has evolved into a global entity with a presence in over 100 countries, working to promote English language learning, arts, education, and development through innovative initiatives.
The organization’s business model focuses on leveraging its cultural and educational expertise to provide services that contribute to societal development. With a large international workforce and a wide-reaching network, the British Council’s core values of integrity, professionalism, and collaboration guide its operations. Through its corporate social responsibility efforts, it works to improve lives and communities by providing educational resources, advocating for inclusion, and supporting global development initiatives. To learn more about the British Council, visit their website at www.britishcouncil.org.
Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Test Day Delivery Coordinator job at British Council
Full-time
Deadline:
20 Feb 2024
Test Day Delivery Coordinator job at British Council
British Council
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications.
Proactively work with Operations Managers to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process. (Complaints focused on test day incidents).
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk, and security standards are monitored and maintained.
Ability to use financial systems and processes to ensure timely deliverance and compliance of financial reports.
Minimum requirements:
University degree in any subject or relevant qualification
Desirable:
Experience of supporting delivery of computer-based exams
Experience working on finance and accounting related tasks.
Experience working in Exams.
Further Information
Pay Band – BRC-4-F
Salary: UGX 3 398 336,00 per month plus benefits
Contract Type – Two (2) Years Fixed Term
Department: Exams
Location: Kampala, Uganda
Language requirements: Fluency in written and spoken English language is required.
Role holder must have existing rights to live and work in the country the role is based.
Closing Date – 15 February 2024 applications will close 23:59 South Africa Time
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
