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About the Organisation
Telesales Supervisor job at Zembo Uganda | Apply Now
Uganda
Zembo is spearheading Africa's shift to electric mobility. Based in Kampala, Uganda, Zembo provides affordable PayGo electric two-wheelers to low-income motorcycle-taxi drivers, commonly known as “boda-boda” drivers. Their innovative battery swapping service allows clients to quickly swap batteries within minutes at any of their numerous stations, ensuring seamless and efficient operations. By offering sustainable and cost-effective transportation solutions, Zembo is transforming the mobility landscape for boda-boda drivers and contributing to a greener future.
Are you looking for Marketing and Sales jobs in Uganda 2025 today? then you might be interested in Telesales Supervisor job at Zembo Uganda
Full Time
Deadline:
9 Aug 2025
Job Title
Telesales Supervisor job at Zembo Uganda
Zembo Uganda
Job Description
Job Title: Telesales Supervisor
Company: Zembo Uganda
Location: Uganda
About the Role
We are looking for a Telesales Supervisor to lead our telesales team in generating high-quality leads, converting prospects into sales, and consistently achieving performance targets. The ideal candidate is results-driven, experienced in the full telesales cycle, and passionate about team development and customer satisfaction.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Application Deadline: Open until filled
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How to Apply
Lead Generation & Conversion: Drive effective telesales strategies that generate quality leads and convert them into paying customers.
Team Leadership: Supervise and coordinate the telesales team to meet daily, weekly, and monthly sales targets.
Coaching & Development: Provide regular training, mentorship, and performance feedback to boost team effectiveness.
Sales Tracking & Reporting: Monitor sales metrics and generate performance reports using CRM and other tools.
CRM Management: Maintain accurate and up-to-date records of leads and sales interactions.
Customer Engagement: Ensure high-quality, customer-focused interactions during all stages of the sales process.
Cross-Functional Collaboration: Work closely with marketing, operations, and customer service to align strategies and improve outcomes.
Success Indicators
Sales team consistently meets or exceeds sales targets.
Achieves 150-bike sales target within the first 3 months.
Improved lead-to-conversion ratio.
Higher productivity and reduced team turnover.
Positive customer feedback on telesales interactions.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma or Bachelor’s degree in Business, Sales, Marketing, or a related field.
Minimum of 3 years of telesales experience, including at least 1–2 years in a supervisory or leadership role.
Strong knowledge of sales funnels, lead generation strategies, and conversion techniques.
Demonstrated ability to lead, motivate, and coach a team to deliver results.
Excellent communication, negotiation, and interpersonal skills.
Proficient in CRM systems and comfortable with basic data analysis.
Why Join Zembo?
At Zembo, you’ll be part of a mission-driven organization transforming the future of mobility in Africa. Here’s what makes Zembo a great place to work:
Purposeful Impact: Help empower thousands of motorcycle entrepreneurs with clean, affordable transportation.
Client-Centered Approach: We put riders and customers at the core of everything we do.
Culture of Excellence: Join a team that values quality, performance, and professional growth.
Innovation-Focused: Tackle real-world problems with creative, tech-driven solutions.
Team Collaboration: Work in a supportive, inclusive environment where every voice matters.
Strong Leadership: Be part of a company guided by resilient, empowering leadership.
Zembo Electric Motorcycles SMC Ltd is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, marital status, sexual orientation, disability, HIV/AIDS status, or any other protected status under the law.
