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Telesales Representative – Outbound jobs at M-KOPA | Apply Now
Are you looking for Marketing and Sales jobs in Uganda 2025 today? then you might be interested in Telesales Representative – Outbound jobs at M-KOPA
About the Organisation
M-KOPA, established in 2010, is a London-based fintech company operating in Kenya, Uganda, Nigeria, Ghana, and South Africa. Its mission is to provide affordable access to essential products and services through innovative financing models, combining digital micropayments with GSM connectivity. M-KOPA has earned recognition for its impact, including being listed in the Financial Times' "Africa's Fastest Growing Companies" rankings in 2022, 2023, and 2024, and being named in the TIME100 Most Influential Companies list in 2023 and 2024.
The company fosters a dynamic work culture that emphasizes innovation and employee growth, offering opportunities across various departments. As of 2024, M-KOPA has extended over $1.5 billion in credit to more than 5 million customers and employs over 3,000 staff members, with 30,000 sales agents across its markets. Its business model focuses on accessible financing for smartphones and digital services, utilizing daily repayment plans that align with customers' income patterns. M-KOPA's core values include customer-centricity, innovation, and financial inclusion.
The company actively engages in corporate social responsibility initiatives aimed at empowering underserved communities. For more information, visit their official website at www.m-kopa.com.
Kampala, Uganda
Full Time
Job Title
Telesales Representative – Outbound jobs at M-KOPA
M-KOPA
Job Description
Job Title: Telesales Representative – Outbound (Call Centre Jobs)
Organisation: M-KOPA
Duty Station: Kampala, Uganda
Job Summary: We are looking for a Telesales Representative to join our Customer Retention team as we scale up and drive digital and financial inclusion across our markets.
As a Telesales Representative, you will play a key role in driving sales growth by connecting with existing customers over the phone. You will effectively introduce and sell M-KOPA’s innovative products, achieving and exceeding sales targets while building strong and lasting customer relationships. Your contributions will directly support our mission of making essential products and services accessible to all.
About Us
At M-KOPA, we believe in empowering our customers through affordable and accessible financial solutions. In this role, you’ll develop a deep understanding of our products to help customers unlock new opportunities, driving financial inclusion and innovation in underserved communities.
Your work will go beyond sales—it will involve building meaningful customer connections, providing an exceptional experience, and fostering loyalty that drives repeat business. This is your opportunity to thrive in a dynamic, fast-paced environment and be part of a team committed to making a real impact.
You will report directly to the Telesales Team Lead.
Duties, Roles and Responsibilities
Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:
Qualifications: Bachelor’s degree/diploma in Business Management or a related field.
Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.
Skills:
Strong verbal and written communication skills.
Excellent presentation, coaching, and people skills.
Result-oriented mindset with a focus on achieving and exceeding sales targets.
High ethics and integrity in all customer interactions.
How to Apply
If you are ready to make a difference and drive financial excellence in a dynamic and innovative environment, we want to hear from you!
