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Full-time
Tele- Collections Agent Job at Sun King (Formerly Greenlight Planet)
Sun King (Formerly Greenlight Planet)
Job Description
Tele collection Agent will work closely with the various stakeholders including; The risk management, sales team and Regional collections managers to serve existing customers who have stopped/delayed making daily/monthly instalments for the units they have purchased on PAYG basis.
The role involves providing proper, efficient and timely service as per endorsed SLA, and contribute to realization of company's goals by reducing number of disabled customers and enhance company's portfolio quality.
Duties, Roles and Responsibilities
- Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
- To ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that they may continue with payments by re-educating them on the key terms of the sale agreement.
- Negotiate payment arrangements with customers, taking into account their financial situation and the company's policies and procedures.
- Set up repayment plans and new terms of sale. Record a new covenant to repay debt
- Verification of clients' KYC details & update account information in the company's collections system, including notes on the customer's payment history and any payment arrangements made.
- Provide excellent customer service to customers, addressing their questions and concerns in a professional and humane manner.
- Ensure adherence to the company policies and procedures related to collections, includi
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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