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Full-time
Technical Sales Representative – Mbarara branch Job at Vet Centre Uganda
Vet Centre Uganda
Job Description
To warmly receive and assist walk-in customers, addressing their inquiries with professionalism and care while utilizing strong veterinary knowledge to match products or solutions to customer needs. Required are active listening and a consultative sales approach to provide accurate guidance, ensure a positive customer experience, and appropriately identify and escalate issues to a supervisor when necessary.
Duties, Roles and Responsibilities
- Explain the features of various pharmaceutical products to customers by understanding customer needs and prescribing the appropriate drugs to them.
- Issue accurate receipts to customers for drugs purchased.
- Account for sales sold under your accounts.
- Identify new customer prospects by following up on leads.
- Network with key stakeholders to build and maintain strong relationships with key accounts, stockists, cooperatives and other partners in the region to not only ensure high levels of satisfaction and loyalty but also fuel mutually beneficial relationships.
- Update the customer database on a regular basis and use it to track business progress with existing and potential customers.
- Emphasize product features and explain the capabilities and limitations of Vet Centre products and services in line with customer animals’ needs, product specifications and regulations.
- Post-sale follow ups with customers to make sure that they are satisfied with their purchases and address customer issues promptly, ensuring alignment with Vet Centre’s standards.
- Manage inventory levels at the display counters through ordering optimum levels, maintaining stock records and anticipating fast selling products while assessing seasonal changes.
- Market intelligence for insights on market trends, pricing, competitors and customer needs for improvement areas and decision making.
- Maintain cleanliness of the display area and ensure it is secure at all times.
- Carry out stock taking at the assigned timeframes and share timely and accurate reports.
- Adhere to the Vet Centre Standard Operating Procedures at all times.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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