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Team Leader – Direct Sales Representatives job at DFCU Bank | Apply Now
Kampala, Uganda
Full Time
Are you looking for Sales jobs in Uganda 2025 today? then you might be interested in Team Leader – Direct Sales Representatives job at DFCU Bank
About the Organisation
DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country. For more information
Job Title
Team Leader – Direct Sales Representatives job at DFCU Bank
DFCU Bank
Job Description
Job Title: Team Leader – Direct Sales Representatives
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Manager New Business
Reporting to the Manager New Business, the role holder is responsible for providing supervision and direction to the Direct Sales Representatives and to support them in achieving their goals in line with their score card and with the New Business strategy.
Duties, Roles and Responsibilities
Supervise and direct DSRs to improve productivity and achieve set targets.
Acquire new business through the DSR channel in order to grow the balance sheet.
Carry out coaching sessions with staff to ensure consistency in application of assessment standards
Conduct regular performance appraisals for direct reports.
Identify opportunities for cross-selling interactions.
Increase customer retention by engaging customers through the customer journey from account opening to dormancy and maintaining records of the same.
Support Relationship managers with customer research for business growth and customer value chain analysis for problem resolution.
Assess training needs on an ongoing basis and conduct department meetings and training as necessary.
Promote the use of the escalation matrix to resolve complaints / disputes within dfcu Bank
Comply with the internal bank process for client identification
Drive policy adherence ie Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulation
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
University degree in any field
3 years’ experience in a sales related role
Knowledge of Bank systems and Products are an advantage
Follow through skills
Energetic and Results oriented
Ability to develop and execute a sales plan
Proven sales management skills, preferably in both Business financial institution
A fast learner
A self-driven ambitious and hands on
Good analytical skills.
Competence in word, excel, PowerPoint and other Microsoft applications
Self-driven, results oriented with a positive outlook, and a clear focus on high quality and business profit.
A strong team player with good supervisory skills.
Good communication, interpersonal and presentation skills.
How to Apply
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates from O’ level, to the email address indicated below:
Kindly copy your respective PCBP in the process of sending through your applications.
Deadline: 30th May 2025.
NB: Only short-listed candidates will be contacted.
