Team Leader, Laundry job at Hyatt Place & Hyatt House Nairobi Westlands | Apply Now

Operational

• Receive, mark, and sort laundry items based on fabric, dirt content, and cleaning method

• Pre-soak, scrub, sterilize, and spot-clean stained articles

• Operate washers, dryers, extractors, and finishers according to capacity and safety guidelines

• Handle delicate items by hand washing or using mild detergents

• Mix and use chemicals appropriately for cleaning and treatment

• Load/unload machines and operate steam pressers and hand irons

• Assemble, bag, and deliver finished laundry items

• Maintain cleanliness of laundry area and equipment

• Clean machine filters and lubricate laundry machinery

Guest Service

• Address guest complaints promptly

• Handle special guest requests

• Ensure adherence to SOPs and brand standards

• Motivate staff and resolve operational issues

Administration

• Generate invoices for laundry services

• Prepare production and inventory reports

• Schedule and communicate team work shifts

• Maintain SDS (Safety Data Sheets) compliance

• Ensure availability of linen, chemicals, and equipment

• Complete required training documentation and forms

• Report safety issues to management

Employee Handling

• Promote strong communication within team and across departments

• Train and mentor new staff and apprentices

• Encourage teamwork and knowledge sharing

• Promote safety, professionalism, and respectful workplace culture

• Handle conflicts constructively

• Provide and receive feedback to support team improvement

• Support team during high-demand periods

• Participate in Colleague Experience Survey (CES) actions

General

• Comply with all hotel policies on hygiene, safety, and fire

• Attend required meetings and training

• Uphold personal grooming and professionalism

• Represent the hotel and brand positively

• Adapt to operational changes as directed by management

• Perform any other related duties assigned

Leadership Duties

• Ensure new staff and interns are trained properly

• Maintain adequate linen circulation and uniform availability

• Inspect laundry processes and ensure production accuracy

• Provide technical support to other departments when needed

• Directly engage with guests when required