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Team Leader, Laundry job at Hyatt Place & Hyatt House Nairobi Westlands | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Hospitality jobs in Kenya 2025 today? then you might be interested in Team Leader, Laundry job at Hyatt Place & Hyatt House Nairobi Westlands
About the Organisation
Hyatt Place & Hyatt House Nairobi Westlands are premium hotels under the Hyatt Hotels Corporation brand, offering guests modern comfort in a prime location. These hotels are managed by a third-party management company responsible for all employment matters, including staff benefits and obligations.
Job Title
Team Leader, Laundry job at Hyatt Place & Hyatt House Nairobi Westlands
Hyatt Place & Hyatt House Nairobi Westlands
Job Description
The Laundry Team Leader is responsible for overseeing all laundry operations, including sorting, washing, drying, pressing, folding, and delivery of linen and guest garments. The role includes operating laundry machinery, ensuring quality control, managing inventories, preparing reports, and supervising a team. The Team Leader ensures that laundry procedures comply with the brand’s SOPs and safety standards and also contributes to staff training, coordination with other departments, and guest service. Leadership responsibilities include monitoring production, resolving staff issues, ensuring proper circulation of linen and uniforms, and maintaining a safe, clean, and efficient work environment.
Duties, Roles and Responsibilities
Operational
Receive, mark, and sort laundry items based on fabric, dirt content, and cleaning method
Pre-soak, scrub, sterilize, and spot-clean stained articles
Operate washers, dryers, extractors, and finishers according to capacity and safety guidelines
Handle delicate items by hand washing or using mild detergents
Mix and use chemicals appropriately for cleaning and treatment
Load/unload machines and operate steam pressers and hand irons
Assemble, bag, and deliver finished laundry items
Maintain cleanliness of laundry area and equipment
Clean machine filters and lubricate laundry machinery
Guest Service
Address guest complaints promptly
Handle special guest requests
Ensure adherence to SOPs and brand standards
Motivate staff and resolve operational issues
Administration
Generate invoices for laundry services
Prepare production and inventory reports
Schedule and communicate team work shifts
Maintain SDS (Safety Data Sheets) compliance
Ensure availability of linen, chemicals, and equipment
Complete required training documentation and forms
Report safety issues to management
Employee Handling
Promote strong communication within team and across departments
Train and mentor new staff and apprentices
Encourage teamwork and knowledge sharing
Promote safety, professionalism, and respectful workplace culture
Handle conflicts constructively
Provide and receive feedback to support team improvement
Support team during high-demand periods
Participate in Colleague Experience Survey (CES) actions
General
Comply with all hotel policies on hygiene, safety, and fire
Attend required meetings and training
Uphold personal grooming and professionalism
Represent the hotel and brand positively
Adapt to operational changes as directed by management
Perform any other related duties assigned
Leadership Duties
Ensure new staff and interns are trained properly
Maintain adequate linen circulation and uniform availability
Inspect laundry processes and ensure production accuracy
Provide technical support to other departments when needed
Directly engage with guests when required
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Certificate in Housekeeping and Laundry Techniques from a recognized institution
Minimum of 3 years' experience in a reputable hospitality organization in a similar supervisory role
Strong knowledge of laundry equipment, procedures, and chemicals
Excellent leadership and team management skills
Good communication and problem-solving skills
High attention to cleanliness, order, and detail
Ability to multitask and work under pressure
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
