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Team Leader, Housekeeping job at Hyatt Place & Hyatt House Nairobi Westlands | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Hospitality jobs in Kenya 2025 today? then you might be interested in Team Leader, Housekeeping job at Hyatt Place & Hyatt House Nairobi Westlands
About the Organisation
Hyatt Place & Hyatt House Nairobi Westlands are part of the globally renowned Hyatt Hotels Corporation. These hotels offer innovative hospitality experiences for both business and leisure travelers. The hotels are operated by a third-party management company, which is fully responsible for all employment terms, including benefits and obligations for its staff.
Job Title
Team Leader, Housekeeping job at Hyatt Place & Hyatt House Nairobi Westlands
Hyatt Place & Hyatt House Nairobi Westlands
Job Description
As a Team Leader in the Housekeeping department, the individual is responsible for supervising housekeeping operations and ensuring cleanliness standards across guest rooms and public spaces. This includes inspecting areas for cleanliness, managing inventories and supplies, scheduling and training staff, addressing guest complaints and requests, and maintaining safety and hygiene protocols. The role requires collaboration across departments, staff mentoring, administrative reporting, and active participation in maintaining team morale, work quality, and interdepartmental coordination. The position also involves leadership duties such as onboarding new employees, evaluating performance, and encouraging professional development.
Duties, Roles and Responsibilities
Operational Responsibilities
Oversee the daily performance of housekeeping staff
Inspect guest rooms and public areas for cleanliness and order
Train new staff in cleaning techniques, including crystallization and room service
Perform cleaning duties in the event of staff shortages
Guest Service Responsibilities
Respond promptly to guest complaints and special requests
Ensure adherence to SOPs and brand standards
Motivate team members and resolve operational issues
Administrative Responsibilities
Assign tasks based on staffing levels and timelines
Coordinate with front office, laundry, F&B, and engineering departments
Prepare daily, weekly, and monthly housekeeping reports
Monitor compliance with safety and sanitation standards
Manage scheduling and communicate changes to staff
Maintain adequate stock of supplies and equipment
Issue and control linen and housekeeping tools
Conduct monthly inventories of linen and OSE (Operating Supplies & Equipment)
Employee Handling and Collaboration
Maintain professional relationships at all levels
Encourage cross-departmental collaboration and communication
Mentor junior staff and create a culture of teamwork
Promote adherence to safety protocols and professional conduct
Provide and receive constructive feedback
Support and back up team members as needed
Facilitate regular training and skill development sessions
Contribute to results and actions from the Colleague Experience Survey (CES)
General Duties
Follow all hotel policies on fire, health, hygiene, and safety
Attend required meetings and training sessions
Uphold professional grooming and presentation standards
Represent the hotel brand positively
Perform other reasonable duties as assigned
Adapt to changes in hotel operations as required
Leadership Duties
Train new employees and interns thoroughly
Organize regular deep-cleaning schedules
Manage team performance and assist in budget forecasting
Offer technical support to other departments as needed
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Certificate in Housekeeping and Laundry Techniques from a recognized institution
At least 3 years of experience as a housekeeping team leader or supervisor in a reputable hospitality organization
Strong leadership, coordination, and communication skills
High attention to detail and organizational abilities
Knowledge of hotel safety and hygiene protocols
Ability to manage staff, inventory, and schedules efficiently
Problem-solving and guest service skills
How to Apply
ONLY ONLINE APPLICATIONS:
Interested candidates are advised that all applications should be submitted online;
To apply please click the “Apply” button below.
