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A Systems Analyst performs a wide range of duties including some or all of the following:

Software Development & Support

• Develop User Requirements Specification documents for all software upgrades and prepare sign off with respective Product Manager and Chief Software Architect.
• Develop Use Case Models for all system functionalities for implementation by the software developers, and prepare to sign off with the relevant Product Manager and Chief Software Architect.
• Carry out extensive Systems Integration Tests (SIT) for all new functionalities and versions to ensure that all new changes are seamlessly integrated with other systems or modules, and prepare to sign off with
• the Senior Manager Technology and Innovations and Chief Software Architect.
• Carry out User Acceptance Tests (UATs) to ensure the developed new functionalities meet 100% of the user requirements specification and prepare sign off with relevant Product Manager and Senior Manager Technology & Innovation.
• Update the Interactive User Manual to assist users to get self-help assistance with every update release
• Prepare an Update Notice for each software upgrade, which shall be sent by the respective Product support personnel
• Train all SAVINGS PLUS and MSACCO support personnel on how to use the products.
• Oversee and participate in the data migration process for new clients for SAVINGS PLUS.
• Manage all ticket escalation and resolution processes, enforcing FLT Service Level Agreement response time.
• Research and introduce new innovations to improve the performance and functionality of SAVINGS PLUS software and MSACCO banking switch.
• Take up roles as may be assigned by the supervisor from time to time