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Full-time
Supervisor Network Operations Center Job at Uganda Revenue Authority (URA)
Uganda Revenue Authority (URA)
Job Description
The Supervisor – Network Operations Center (NOC) is responsible for overseeing the day-to-day operations of the NOC to ensure continuous availability, performance, and security of URA’s ICT infrastructure. The role provides leadership to NOC staff and ensures timely incident detection, escalation, and resolution.
Duties, Roles and Responsibilities
- Supervise and coordinate all Network Operations Center activities on a 24/7 basis.
- Monitor network, systems, and applications to ensure high availability and performance.
- Ensure timely detection, logging, escalation, and resolution of incidents and service outages.
- Lead and manage NOC analysts and technicians, including shift planning and performance management.
- Enforce NOC procedures, standards, and service level agreements (SLAs).
- Produce regular operational reports on network performance, incidents, and trends.
- Work closely with infrastructure, security, and applications teams to resolve complex issues.
- Ensure compliance with ICT policies, security standards, and best practices.
- Support continuous improvement of NOC processes and tools.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
- Visit this URA link, Click Here to view the detailed job description then click Apply Online.
- Upon submission of your application, you will receive an acknowledgement notification via email. Please ensure that your mailbox has adequate space.
- In case you are not able to complete the application process, you will be required to save your work and the information captured will be saved in your login. This will enable you to resume and complete your application at any time/date within the application period.
- Applicants are required to scan and attach copies of all the requisite academic documents such as Degree Transcripts; A’ level, O’ level Certificates, or any other certification attained. Any qualification which is not attached will not be considered.
- Academic documents of the successful candidates will be vetted and background checks conducted. Applicants that do not possess authentic academic documents will not be considered.
- Any applicant with forged academic documents will be charged in the relevant courts of law.
- Candidates who submit falsified information will be automatically disqualified.
- ONLY online applications using the link provided above will be considered.
- Any form of lobbying will lead to automatic disqualification.
- In case of any inquires please send an e-mail to recruitment@ura.go.ug. or call 0323443643.
Deadline: 28th February 2026
NB: URA is an equal opportunity employer and does not charge money for recruitment
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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