​

Inventory Management

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
• Ensuring inventory is securely stored in appropriate lockers or store areas
• Receiving stock from the main warehouse within expected timelines
• Returning stock to the warehouse promptly when required
• Adhering to established stock management policies

Customer Service

• Assisting customers with the upgrade process during their visits to the shop
• Resolving customer inquiries in person and logging them in our system
• Escalating concerns that cannot be resolved to the responsible team
• Adhering to phone and customer service processes
• Being available at the shop/depot before 8:00 am for all working days

Outlet/Shop Management

• Maintaining a clean and clutter-free shop environment at all times
• Keeping the store/locker well-labeled based on standards
• Ensuring depot/shop signage is always up and clean
• This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.