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Showroom Customer Care job at EBC | Apply Now
Kampala, Uganda
Full Time
Are you looking for Customer Service jobs in Uganda 2025 today? then you might be interested in Showroom Customer Care job at EBC
About the Organisation
EBC Group (UK) Ltd, founded in 1989, is an award-winning UK-based workplace technology partner specializing in IT services, cloud solutions, communications, print solutions, and data management services. Renowned for its commitment to innovation and excellence, EBC Group has received accolades such as the SDC Awards' Cloud/MSP Project of the Year and recognition as a Top 50 UK MSP by Cloud Tango.
The company fosters a passionate and enthusiastic work culture, approaching each project with unrivaled care and dedication. EBC Group offers a range of career opportunities across various disciplines, supporting professional growth within a collaborative environment. Over the years, the company has evolved by integrating cutting-edge technologies and expanding its service offerings to meet the dynamic needs of its clients.
With a strong presence across the UK, EBC Group serves numerous organizations, delivering tailored technology solutions. The company's core values include innovation, customer focus, and integrity. Committed to corporate social responsibility, EBC Group engages in initiatives that support community development and environmental sustainability. For more information, visit their official website at www.ebcgroup.co.uk.Endole+2EBC Group+2Dun & Bradstreet+2EBC Group
Job Title
Showroom Customer Care job at EBC
EBC
Job Description
Job Title: Showroom Customer Care (Fresher Jobs)
Organisation: EBC
Duty Station: Kampala, Uganda
Net Salary: 500,000-900,000Ugx
The Showroom Customer Care is responsible for assisting customers with inquiries about motorcycles, spare parts, accessories, and services, while ensuring smooth coordination between sales, service, and parts departments. The ideal candidate is customer-focused, knowledgeable, and capable of handling inquiries, complaints, and transactions with professionalism and efficiency. A strong understanding of motorcycles and dealership operations is an advantage.
Duties, Roles and Responsibilities
Provide accurate product information, pricing, warranty details, and delivery timelines
Assist customers in placing orders, booking test rides, or scheduling service appointments
Coordinate with the sales, parts, and service departments to fulfill customer requests
Maintain a clean, organized, and welcoming showroom environment
Handle customer feedback, complaints, and after-sales concerns efficiently
Update customer information and follow up on pending inquiries or sales
Promote promotional offers, finance options, or loyalty programs when applicable
Prepare basic reports on customer visits, inquiries, and feedback trends
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business, Marketing, or a related field is an advantage
Minimum 2–3 years experience in a customer-facing role, ideally in automotive, motorcycle, or retail sales
Specific Skills
Strong communication and interpersonal skills
Conflict resolution and complaint handling
Maintaining showroom cleanliness and product display organization
Team-oriented and collaborative
How to Apply
Interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.
Deadline: 20th June 2025
