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Shelter Depot Customer Engagement job at ALIGHT | Apply Now

Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)

Yumbe, Uganda

Full-time

Deadline: 

17 Feb 2024

ALIGHT Uganda (formerly American Refugee Committee) is a Non-governmental Organisation (NGO) in Uganda involved in Education, Health, Human Rights, Humanitarian Aid & Emergency, Migration, Poverty Reduction, Security, Social Development sectors.

Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)

ALIGHT Uganda

Responsible for the generation of customer insights to inform the Shelter Depot project Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications

Customer engagement

  • Oversee the project activities that engage customer participation and feedback collection in the Shelter Depot

  • S/he will be responsible for conducting sensitization and dialogue meetings with community members

  • S/he will support execution of components of the Shelter Depot project that directly engages customers i.e.,


Work for Credit, Training; and collect relevant data

  • Support the Every Shelter Innovation Lead with testing and exploring prototypes, innovations and pilots by engaging community members and supporting various stages of the process.


Customer insights generation

  • Responsible for the generation of customer insights to inform the Shelter Depot project

  • Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers

  • Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project

  • Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications


Monitoring, Evaluation, Learning and Reporting

  • To develop a MEL plan for the shelter depot project

  • To lead on the development, implementation and reporting of the Shelter Depot monitoring, assessment and evaluation activities

  • To support the development of reports for the Shelter Depot project

  • To lead on the sharing of learnings from the Shelter Depot project within Alight and the joint project team of Alight and Every Shelter, these are available for utilization


Coordination

  • Support the Shelter Depot Project Social Enterprise Lead in the communication with OPM, UNHCR, and other governing bodies in the settlement

  • Representation of the Shelter depot project in various forums/partnerships and be able to present / showcase Shelter Depot’s achievements in various forums

  • Support the effective communication between ALIGHT and Every Shelter, participating in regular project update meetings

  • Other

  • Perform any other duties assigned by the supervisor or in his/her absence, his /her designate.

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INDUSTRIAL

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RESIDENTIAL

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COMMERCIAL

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INDUSTRIAL

SERVICES

RESIDENTIAL

  • Bachelor’s degree preferably in research, MEL, development studies or related field

  • Minimum 2 years of relevant experience in a refugee settlement setting

  • Experience in working with not-for-profit organizations, social business enterprises.

  • Computer literate (Google suite App - Word, Excel, Power Point, or any office application

  • Good administrative and documentation skills.

  • Customer/Client Service Skills

  • Excellent report writing and analytical skills.

  • Excellent understanding of human-centred design and/or co-creation


Core competencies:

  • Proactive and self-motivated, able to work independently as well as in a team.

  • Learning and adaption ability

  • Solution oriented with ability to positively overcome challenges

  • Ability to deliver with minimum supervision

  • Effective communication, problem solving and decision-making skills.

  • Excellent people skills and good public relations

  • High level of integrity

  • Well organized; able to meet deadlines, good understanding of time management.

APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.

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