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Job Summary
Job Title:
Shelter Depot Customer Engagement & Insights
Employer:
ALIGHT Uganda
Location:
Country:
Contract Type:
Full-time
Job Category:
Management Jobs
Number of Positions:
1
Deadline:
Saturday, 17 February 2024
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Shelter Depot Customer Engagement job at ALIGHT | Apply Now
Yumbe, Uganda
ALIGHT Uganda is a leading humanitarian organization dedicated to providing life-saving assistance to refugees, internally displaced persons, and vulnerable communities in Uganda. With a mission to help people in crisis achieve health, safety, and dignity, ALIGHT is recognized for its effective programs in health, education, economic empowerment, and water, sanitation, and hygiene (WASH). The organization enjoys a strong reputation for its commitment to inclusive, innovative, and impactful solutions. ALIGHT fosters a collaborative and supportive work culture that values diversity, respect, and a shared commitment to improving lives.
The company offers various job opportunities and flexible work arrangements, empowering employees to contribute meaningfully to their mission. Since its inception, ALIGHT has evolved by integrating technology, improving its response mechanisms, and expanding its presence to meet the growing needs of displaced and vulnerable populations across Uganda. Their innovative business model emphasizes partnerships with other humanitarian organizations, local governments, and community groups to maximize the impact of their work.
ALIGHT operates on a national scale, reaching thousands of individuals across Uganda through its various initiatives. The organization’s core values include accountability, respect, innovation, and empowerment. As part of its corporate social responsibility efforts, ALIGHT Uganda is committed to supporting sustainable development and promoting human rights. For more information, visit www.alight.org.
Are you looking for management jobs in Uganda 2024? If yes, then you might be interested in Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)
Full-time
Deadline:
17 Feb 2024
Shelter Depot Customer Engagement & Insights Agent job at ALIGHT (Formerly known as American Refugee Committee)
ALIGHT Uganda
Job Description
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
Responsible for the generation of customer insights to inform the Shelter Depot project Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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Customer engagement
Oversee the project activities that engage customer participation and feedback collection in the Shelter Depot
S/he will be responsible for conducting sensitization and dialogue meetings with community members
S/he will support execution of components of the Shelter Depot project that directly engages customers i.e.,
Work for Credit, Training; and collect relevant data
Support the Every Shelter Innovation Lead with testing and exploring prototypes, innovations and pilots by engaging community members and supporting various stages of the process.
Customer insights generation
Responsible for the generation of customer insights to inform the Shelter Depot project
Implement co-creation in line with human centred design principles and generate ideas/ solutions/ recommendations from the customers
Production of presentations, communication documents, human interest stories utilizing customer insights to showcase the achievements and impact of the project
Work closely with and provide generated insights to the Communications and MEL departments to contribute towards proposal development and external communications
Monitoring, Evaluation, Learning and Reporting
To develop a MEL plan for the shelter depot project
To lead on the development, implementation and reporting of the Shelter Depot monitoring, assessment and evaluation activities
To support the development of reports for the Shelter Depot project
To lead on the sharing of learnings from the Shelter Depot project within Alight and the joint project team of Alight and Every Shelter, these are available for utilization
Coordination
Support the Shelter Depot Project Social Enterprise Lead in the communication with OPM, UNHCR, and other governing bodies in the settlement
Representation of the Shelter depot project in various forums/partnerships and be able to present / showcase Shelter Depot’s achievements in various forums
Support the effective communication between ALIGHT and Every Shelter, participating in regular project update meetings
Other
Perform any other duties assigned by the supervisor or in his/her absence, his /her designate.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree preferably in research, MEL, development studies or related field
Minimum 2 years of relevant experience in a refugee settlement setting
Experience in working with not-for-profit organizations, social business enterprises.
Computer literate (Google suite App - Word, Excel, Power Point, or any office application
Good administrative and documentation skills.
Customer/Client Service Skills
Excellent report writing and analytical skills.
Excellent understanding of human-centred design and/or co-creation
Core competencies:
Proactive and self-motivated, able to work independently as well as in a team.
Learning and adaption ability
Solution oriented with ability to positively overcome challenges
Ability to deliver with minimum supervision
Effective communication, problem solving and decision-making skills.
Excellent people skills and good public relations
High level of integrity
Well organized; able to meet deadlines, good understanding of time management.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
