Several Branch Manager jobs at Ecobank Uganda | Apply Now

Business and Financial performance

• Delivery of branch’s business targets.

• Analyze business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share.

• Work jointly and proactively with Business Segments and product partners to increase Ecobank’s wallet share within the respective markets.

• Review Call Plans for all Commercial Banking RMs attached to the branch with a view to enhancing customer wallet share, business volumes and earnings.

• Achieve targeted product cross sell ratios and increase customer adoption of Ecobank’s products and services.

• Ensure that various business segments in the branch maintain good balance sheet (Deposits & Assets) that is commensurate with overall budget projections.

• Ensure that all incomes are properly recognized.

• Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments.

• Achieve cost-income ratio targets of the branch.

• Conduct regular business performance and profitability reviews.

• Ensure the loan book does not deteriorate from S1 to S2 to S3; and the portfolio in S3 to improve. PDOs to be maintained at minimum levels.

• Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.

Client Centricity

• Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.

• Identification and marketing of prospects within the target market.

• Responsible for exceeding customer expectations within the branch.

• Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.

• Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption, POS activity levels, Ecobank Pay, Omni Lite and e-Government solutions.

• Collaborate with Consumer Banking to drive digital channels adoption.

• Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).

• Efficiently and effectively liaise with internal departments/ Units – CIB, Trade, Risk, EBS, etc. including other Branches and departments to promote and drive business volumes and profitability at the branch.

Process, control, and operational performance

• Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.

• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.

• Achieve “Satisfactory” branch audit rating and fully comply with KYC/AML and regulatory guidelines.

• Achieve and sustain effective balance sheet management.

• Make recommendations to management to improve operations process to improve customer satisfaction.

Leadership and People management

• Motivate and lead the team to achieve consistent profitability through a clear process for setting targets, performance management & monitoring and delivery on all set targets.

• Conduct regular people performance and productivity reviews.

• Create and sustain a fit-for purposes of succession plan and build a healthy talent pipeline.

• Encourage and foster a congenial working environment to enable your team to achieve excellence through teamwork and operational efficiency.

• Ensure an agile and efficient workforce with right skills to meet set strategic objectives.

• Performance development plan for branch staff.

• Ensure all branch staff complete the planned mandatory training.

• Good leave management practice.

Strategic initiatives

• Drive/Champion & sustain the ongoing Ecobank transformation agenda & digitization agenda).

• Lead strategic initiatives as defined by the bank.