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Full-time
Service Centre Advisor – Kampala Job at Exquisite Solutions
Exquisite Solutions
Job Description
Exquisite Solution Limited is seeking an enthusiastic Service Centre Advisor – Kampala to join our client in the telecom sector. In this role, you will be responsible for delivering exceptional customer service, supporting daily service centre operations, and ensuring seamless customer experience.
Duties, Roles and Responsibilities
- Deliver high-quality customer service to ensure excellent customer experience within the Service Centre.
- Support the Service Centre Manager in daily operations, including implementation of control procedures.
- Handle customer inquiries, complaints, and service requests promptly and professionally.
- Provide accurate information and guidance on products and services to customers.
- Escalate complex issues through appropriate channels to ensure timely resolution.
- Monitor compliance with Service Centre standards, operational guidelines, and coordinate third-party service providers.
- Assist with administrative duties, performance reporting, and manpower coordination across the cluster.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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