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Full-time
Senior Officer – Recoveries Job at DFCU Bank
DFCU Bank
Job Description
Reporting to the Manager Remedial & Recoveries – Retail, the role holder will be responsible for proactively managing written-off recoveries for Retail Banking accounts in order to boost the recoveries on the P&L and to ensure full compliance with internal and statutory regulations and guidelines on asset quality to minimize losses to and maximise revenue for the Bank.
Duties, Roles and Responsibilities
- Manage recoveries on the written off accounts under retail Banking.
- Make collection calls and/or conduct field visits.
- Develop repayment plans on customers’ financial situation and advise customers on alternative repayment options.
- Resolve and provide customer service regarding loan related matters. Communicate and follow up effectively with customer queries, disputes etc.
- Process customer instructions within set TAT guidelines.
- Issue repayment reminders and /or demand notices.
- Updating customer files.
- Enlist the support of the Manager- Remedial & Recoveries-Retail to resolve more complicated loan matters and identify root causes of non-payment.
- Prepare and Present cases to ICC that are within the mandate of ICC.
- Refer matters to Legal in a timely manner when turnaround of a payment plan of a written off facility is breached or not possible and ensure foreclosure and/or recovery actions are done in the most cost-effective manner and within set procedures to minimize losses & negative publicity (reputational risk).
- Process release of securities for accounts that have been paid off.
- Support the Collection Support officer in Following up on Insurance claims and related documentation.
- Recommend accounts to be outsourced to our external debt collectors for unsecured loans and litigation depending on the matter.
- Creating awareness to other bank staff on portfolio management.
- Initiate and follow up the foreclosure process within the guidelines of the Foreclosure and manage property acquired as a result of foreclosure.
- Deal with stake holders eg Auctioneers & Bailiffs, External Lawyers and External Debt Collectors.
- Any other duty as advised.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All suitably qualified and Interested applicants should apply online at the link below.
Deadline: 17th April 2026
NB: Only shortlisted candidates will be contacted.
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